Service Delivery Specialist

The Service Delivery Specialist ensures accurate and efficient execution of provisioning and number porting across Symbios products and services. The role involves managing service orders responding to customer queries and providing timely resolutions aligned with internal Service Level Agreements (SLAs) and Quality Standards.

Key responsibilities include processing fulfilment requests coordinating number porting (local and mobile) handling provisioning tickets and managing related service delivery calls. The specialist follows Standard Operating Procedures (SOPs) communicates clearly with stakeholders and documents all actions appropriately using internal systems.

This role is vital to maintaining operational efficiency and delivering a high standard of customer service.

Qualifications :

What youll need to succeed:

• 1-2 years of Telecommunications and/or IT Operational experience.
• Sound understanding of telecommunications services including VoIP/SIP NBN and Mobile service provisioning.
• Practical experience in handling customer tickets and calls in a B2B environment.
• Experience with order fulfilment provisioning and number porting workflows.
• Familiarity with using IT systems for ticket management documentation and customer interaction logging.
• Strong attention to detail and ability to follow Standard Operating Procedures (SOPs).
• Effective communication skills and ability to work collaboratively with internal teams.
• A proactive approach to identifying service issues and supporting continuous improvement initiatives.

Whats it like to work here
As a Symbion you have flexibility to shape when where and how you work. Symbions can choose to be primarily remote primarily office-based or a mix of both.

You also have the freedom to shape your development. Every Symbion is able to design a unique and customised learning journey to build new skills and reach career goals.

Plus youll enjoy a range of benefits including share options generous parental leave regular social events social clubs and a comfortable fun and diverse working environment.

If this sounds like the next great step in your career wed love to hear from you.

Apply Now!

Symbio is an equal opportunity employer. All applications will be treated with the strictest confidentiality. You will need to have current work rights to work in Australia and be prepared to undergo relevant background checks.  No recruiters please.

Additional Information :

Life at Symbio

We ensure our employees have equal access to a range of learning and development opportunities and encourage everyone regardless of gender ethnicity disability sexual orientation or life stage to embrace these opportunities enabling them to develop themselves and their career.

Our employees happiness health and wellbeing is important at Symbio.  We provide all employees with flexible working options to ensure that work doesnt compromise life outside Symbio and also supports their wellbeing.  We regularly enhance our employee benefits such as discounted Aussie Broadband internet up to 26 weeks paid parental leave including super contributions for primary and secondary carers and social clubs.

At Symbio our diverse backgrounds and unique experiences allow us to continue to innovate and create the brands networks and technologies to power the future of global communications.

Remote Work :

No

Employment Type :

Full-time