Senior Product Manager - Technical, Search Customer Experience
Senior Product Manager - Technical, Search Customer Experience
Posted on :
02-06-2025
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1 Vacancy
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Job Description
Hundreds of millions of customers. Billions of products for sale. Billions of queries and billions of dollars in revenue. The scale and impact of Amazon Search is huge. The Amazon Search team creates powerful customer-focused search solutions and technologies.
The Search Customer Experience team is responsible for the customer-facing features information and look & feel of search results on desktop tablet and mobile devices globally. Our Team lives within the Search Organization where we launch new products and innovation on a daily basis. Our team leverages sophisticated machine learning data mining and big data technologies to help customers discover the right products. We run usability studies and obsessively read customer feedback to improve our search experience. Within Amazon broadly we partner with category teams such as Apparel Consumer Electronics Books and Grocery as well as key business partners such as Advertising Rufus Personalization and Video Shopping. Within Search we partner with the teams that power search relevance query understanding browse and product recommendations.
You will work backwards from the customer to design an experience that uses customer engagement and query understanding data to define and address customer frustrations. Youll develop best practices for insights and KPIs to prove success. You will guide a team of product managers software engineers and scientists to deliver results. You will weigh technology alternatives and be comfortable with products using machine learning and AI generative content. You will have strong judgment and understand which opportunities drive the most strategic value for the business.
Key job responsibilities
We are looking for a Senior Product Manager-Technical to develop a new core search product that will help customers get inspired browse unfamiliar product categories and explore the lay of the land on search. You will define the CX vision develop an actionable product roadmap and coordinate with tech science infrastructure UX teams.
Candidates should have experience working in a fast paced environment have strong bias for action and be comfortable driving clarity from ambiguity. You will work with global teams - both internal Search customers and external tech partners to identify and prioritize needs able to effectively influence up and across the organization and adept at synthesizing a variety of technologies and capabilities into high quality search experiences customers love.
A day in the life
Successful candidates will enjoy diving deep into data have well developed analytical skills excellent communication strategies and have experience with executive level reviews. You will thrive in a collaborative creative analytical and fast-paced environment and are comfortable interacting with technical software development teams. You should have the experience and capability to prepare documentation for senior executives. Experience managing customer facing technical products and guiding cross-functional teams through influence versus direct management are preferred. This is a highly visible position that will interact with many teams in Search and Retail.
About the team
Joining this team youll experience the benefits of working in a dynamic entrepreneurial environment while leveraging the resources of (AMZN) Earths most customer-centric company and one of the worlds leading internet companies. We provide a highly customer-centric team-oriented environment in our offices located in Seattle WA.
- Bachelors degree
- Experience owning/driving roadmap strategy and definition
- Experience owning feature delivery and tradeoffs of a product
- Experience contributing to engineering discussions around technology decisions and strategy related to a product
- Experience managing technical products or online services
- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $136100/year in our lowest geographic market up to $235200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
The Search Customer Experience team is responsible for the customer-facing features information and look & feel of search results on desktop tablet and mobile devices globally. Our Team lives within the Search Organization where we launch new products and innovation on a daily basis. Our team leverages sophisticated machine learning data mining and big data technologies to help customers discover the right products. We run usability studies and obsessively read customer feedback to improve our search experience. Within Amazon broadly we partner with category teams such as Apparel Consumer Electronics Books and Grocery as well as key business partners such as Advertising Rufus Personalization and Video Shopping. Within Search we partner with the teams that power search relevance query understanding browse and product recommendations.
You will work backwards from the customer to design an experience that uses customer engagement and query understanding data to define and address customer frustrations. Youll develop best practices for insights and KPIs to prove success. You will guide a team of product managers software engineers and scientists to deliver results. You will weigh technology alternatives and be comfortable with products using machine learning and AI generative content. You will have strong judgment and understand which opportunities drive the most strategic value for the business.
Key job responsibilities
We are looking for a Senior Product Manager-Technical to develop a new core search product that will help customers get inspired browse unfamiliar product categories and explore the lay of the land on search. You will define the CX vision develop an actionable product roadmap and coordinate with tech science infrastructure UX teams.
Candidates should have experience working in a fast paced environment have strong bias for action and be comfortable driving clarity from ambiguity. You will work with global teams - both internal Search customers and external tech partners to identify and prioritize needs able to effectively influence up and across the organization and adept at synthesizing a variety of technologies and capabilities into high quality search experiences customers love.
A day in the life
Successful candidates will enjoy diving deep into data have well developed analytical skills excellent communication strategies and have experience with executive level reviews. You will thrive in a collaborative creative analytical and fast-paced environment and are comfortable interacting with technical software development teams. You should have the experience and capability to prepare documentation for senior executives. Experience managing customer facing technical products and guiding cross-functional teams through influence versus direct management are preferred. This is a highly visible position that will interact with many teams in Search and Retail.
About the team
Joining this team youll experience the benefits of working in a dynamic entrepreneurial environment while leveraging the resources of (AMZN) Earths most customer-centric company and one of the worlds leading internet companies. We provide a highly customer-centric team-oriented environment in our offices located in Seattle WA.
- Bachelors degree
- Experience owning/driving roadmap strategy and definition
- Experience owning feature delivery and tradeoffs of a product
- Experience contributing to engineering discussions around technology decisions and strategy related to a product
- Experience managing technical products or online services
- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $136100/year in our lowest geographic market up to $235200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Required Experience:
Senior IC
Employment Type
Full-Time
Key Skills
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