Client Service Associate
Client Service Associate
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Job Description
We are an independent wealth management firm that has been deeply rooted in the Oklahoma City community for more than 35 years. Our firm is built on lasting relationships and personalized financial planning that is tailored to each clients unique journey. We have a diverse client set that includes high earning professionals entrepreneurs with fast growing businesses those approaching retirement and mass affluent individuals and their families. No matter their stage or situation we take pride in helping them navigate lifes financial complexities with clarity and confidence. We are a small dedicated and highly collaborative team united by a shared commitment to exceptional client service. Every team member goes above and beyond to deliver an outstanding experience. Its what our clients come for and why they stay!
Our experienced advisory team is seeking a strong service minded leader to guide and work within our client service and operations team. In this role you will support our advisors clients and continued growth by ensuring smooth day to day operations across client-specific account-specific and general business functions. Youll serve as the liaison between the client service and advisory teams directing the flow of incoming requests and making sure they are completed accurately and on time. As someone who brings strategic thinking follow through and a proactive mindset youll collaborate with leadership to identify improvements and lead the implementation of new processes. Youve led a team before and understand the importance of accountability clear communication and making informed decisions. Youll be responsible for building training and coaching the client service team as we grow and were looking for someone who leads with humility reliability and a strong sense of ownership. You believe in the power of a team push for excellence and are energized by opportunities to improve and elevate the client experience. One of the key elements you provide is the ability to track all that falls to your plate and the rest of our team to ensure that nothing slips through the cracks. You know how to get it done! This is the person that will thrive with us. This role offers meaningful leadership responsibility growth potential and the chance to make a lasting impact.
General Responsibilities:
- Ensure an exceptional and consistent experience for both clients and team members
- Manage daily tasks in order of priority and allocate based on capacity of each team member
- Facilitate communication accountability and efficiency between advisors and the client service team
- Proactively communicate with advisory team providing updates and addressing concerns
- Handle all client service team employee issues including hiring training coaching clarifying roles and expectations 1:1 meetings performance reviews salary and bonus recommendations managing PTO performance improvement plans and terminations
- Oversee client communication meeting prep post-meeting action items financial planning data input portfolio trading/rebalancing money movement and account paperwork processes
- Provide backup client service as necessary (answering phones trading paperwork etc.) take final responsibility for difficult issues other team members cannot resolve
- Manage and own our CRM (Redtail) accuracy usage reporting and continued development of templates workflows and any other automation
- Monitor and streamline workflows for client service and business operations tasks
- Assist with compliance maintenance duties to ensure regulatory adherence
- Collaborate with the leadership team in various areas including marketing human resources events etc.
- Head up special projects and additional responsibilities from time to time as needed
Qualifications:
- Bachelors degree highly preferred or equivalent work experience
- Minimum 5 years of progressive client service and operations experience in wealth management or financial planning preferred
- Minimum 2 years of experience in operations/client service team lead or management role
- Has or is willing to obtain Series 7 and Series 66 licenses
- Knowledge of industry-specific software required; familiarity with Redtail OneView RightCapital GReminders and Microsoft Office preferred
- Investment advisory compliance exposure direct federal and/or state regulatory experience preferred
- Ability to streamline and implement new processes and team members roles to enhance efficiency effectiveness and accuracy and support rapidly shifting business demands
- Excellent leadership skills; successful at training delegating and holding others accountable
- Team player who is humble hungry and smart; willing to fill in for others duties when needed
- Respectful loyal excellent listener honest and inspires trust in others
- Organized disciplined and excellent time management to prioritize many projects simultaneously
Compensation & Benefits:
- Competitive base compensation of $85K-$110K depending on experience
- Bonus potential based on individual and firm performance
- Retirement plan
- 100% employer-paid medical insurance for employee
- Dental and vision insurance
- Generous paid time off (3.5 weeks to start)
- Paid holidays
- Opportunities for career growth
Required Experience:
IC
Employment Type
Full Time
