Contingent Administrative Support-Community Resources and Services/Building Attendant

This position performs technical level human services work ensuring the safe and efficient operation of the 50 Centers and may be requested to provide support to the Loan Closet Multi-Service Center the Department of Community Resources and Services and its other Offices. This position provides key support and customer service for evening and/or weekend hours including the opening and closing of the center processing registrations program set ups and customer service duties when full-time staff may not be present.

Basic computer and customer service skills are required.

Duties include but are not limited to the following:

• Proficiency with ActiveNet membership and program registration to include running detailed reports and troubleshooting.
• Provides administrative support including data processing filing completing facility forms making phone calls as directed and daily cash drops.
• Responsibility of keys and alarm codes and opening and closing of the center.
• Availability and flexibility to cover a variety of shift times as needed.
• Performs center safety and maintenance checks.
• Assists customers with online program registration.
• Coordinates set up and take down of equipment and monitors the proper use of the equipment.
• Answers a multi-line phone and directs calls to the appropriate coordinator; monitors an assigned email account.
• Provides marketing and program promotion to all customers.
• Assists in planning and directing the daily operation of the center.
• Maintains cleanliness of interior and exterior appearance of the center.
• Communicates clearly and courteously with internal and external customers.
• Reports accidents injuries incidences and property loss/damage.
• Maintains control of center patrons and enforces center rules.
• Wears the provided employee badge.
• Provides marketing phone assistance and customer support for Center Operations.
• Provides support as needed to full time facility staff.
• Maintains traffic flow within the facility including exit monitoring and member access.
• May be involved in handling emergency situations (i.e. protest staff/contractor no shows customer accident/incident inclement weather).
• Provide facility tours.
• Provide set up for rentals and community events.
• Performs other duties as needed to ensure the smooth operations of the center.

High school diploma or general education degree (GED); or one (1) to three (3) months related experience and/or training; or an equivalent combination of education and experience.

• Ability to work well with a diverse senior population and good interpersonal skills.

• This position would be knowledgeable of assistive technology including durable medical equipment. Serves the general public and provides consumers and caregivers with information to assist them in making informed choices about services needed.

• Is flexible reliable and responsible.

• Read and follow written and oral directions.

• Possesses good communication and organizational skills.

• Able to work independently and under pressure.

• Enjoys working and able to maintain effective relationships with the public.

• Able to communicate clearly and effectively to manage crowds.

• Ability to communicate with public safety officials in emergency and non-emergency situations communicate with park officials complete detailed reports ability to manage numerous activities within a facility.

• Demonstrates awareness of safety and maintenance.

• Knows Microsoft Office Suite.

• Exemplifies the mission vision and core values of the Office on Aging and Independence.

ADDITIONAL INFORMATION:

TO APPLY:You must complete an employment application online to be considered for this recruitment. Resumes cannot be substituted for completion of the job application work history. No paper applications will be accepted.

Selected candidates may be subject to drug screening background screening and reference checks.

At time of application please submit a copy of any college degree coursework licenses or certifications that you have referenced on your who have education obtained outside of the U.S. may need to provide proof of the equivalent U.S. education as determined by a foreign credential evaluation service such as the National Association of Credential Evaluation Services () or World Education Services: International Credential Evaluation ( County Government is not sponsoring employees in application of the H-1B Visa or providing an extension of an existing H-1B Visa. All applicants must be legally authorized to work in the United States under the Immigration Reform and Control Act of 1986.

Howard Countyis an Equal Employment Opportunity Employer and we are committed to a workplace that values diversity equity and inclusion. The County prohibits discrimination on the basis of race color religion age sex ancestry creed national origin disability status genetics marital statusmilitary service sexual orientation gender identity/expression or any other characteristic protected by federal state or local laws. Applicants requiring accommodations during the hiring process should contact the Office of Human Resources directly at .Requests for accommodations should not be attached to the application.