Commercial Loan Servicing Analyst II or I
Commercial Loan Servicing Analyst II or I
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1 Vacancy
Job Description
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Regular or Temporary:
RegularLanguage Fluency: English (Required)
Work Shift:
1st shift (United States of America)Please review the following job description:
Under administrative supervision identify assess research and resolve complex issues related but not limited to accounts systems vendors processes & procedures of a particular business unit supporting the commercial lending portfolios by providing an exceptional level of quality risk management client service and efficiency.Follow procedures and conduct follow-up with assigned analyst/vendor/owner and requestors to ensure agreed service level agreements are met and escalate potential issues to senior analysts/management.
Essential Duties and Responsibilities
Following is a summary of the essential functions for this job. Other duties may be performed both major and minor which are not mentioned below. Specific activities may change from time to time.
Lead/support project-oriented work efforts of problem identification and resolution performance productivity improvement and quality enhancements and delivery.
Proactively participate and assist with cross-training within the department and maintaining written procedures to processes to meet business unit changes ensuring compliance with policies and government regulations.
Exhibit superior knowledge of banking policies and procedures as well as a cross-functional understanding of all regulatory/compliance requirements related to the business unit for risk mitigation and monitoring.
Act as a catalyst for change in making recommendations for streamlining functions and processes providing input and support for business units systems processes and policies.
Motivate train counsel and encourage lower level teammates consistency of operations.
Demonstrate an exceptional knowledge of systems and processes while maintaining a growth mindset and risk mitigation.
Observe measure and delegate daily workload to ensure Service Level Agreement adherence and works with technology teams on enhancements
Develop positive communication and relationships with peers partners and external clients in resolving expedited work and supports initiatives and other duties as assigned.
Master the complex commercial products processes and systems.
Qualifications
Required Qualifications:
The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Bachelors Degree or work related experience or equivalent education and related training
Five years of training or work-related experiences in business finance lending compliance/risk or operations
Expert ability to identify analyze and resolve issues and draw sound conclusions
Proficient in basic computer applications such as Microsoft Office software products
Professional courteous and effective verbal and written communication skills
Adaptability to changing & competing priorities based on business needs and conditions including strong time management problem solving and organizational skills and the ability to work independently
Ability to initiate positive change and coordinate or direct the activities of others; which may include training fellow associates
Ability to work and participate in a mutually supporting teamwork environment
Preferred Qualifications:
Experience specific to commercial life of loan servicing
Process improvement Certification
General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits though eligibility for specific benefits may be determined by the division of Truist offering the offers medical dental vision life insurance disability accidental death and dismemberment tax-preferred savings accounts and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment along with 10 sick days (also prorated) and paid holidays. For more details on Truists generous benefit plans please visit our Benefits site. Depending on the position and division this job may also be eligible for Truists defined benefit pension plan restricted stock units and/or a deferred compensation plan. As you advance through the hiring process you will also learn more about the specific benefits available for any non-temporary position for which you apply based on full-time or part-time status position and division of work.
Truist is an Equal Opportunity Employer that does not discriminate on the basis of race gender color religion citizenship or national origin age sexual orientation gender identity disability veteran status or other classification protected by law. Truist is a Drug Free Workplace.
EEO is the LawPay Transparency Nondiscrimination Provision E-Verify
Required Experience:
IC
Employment Type
Full-Time
