Clerk - Receptionist - Secretary (381999)

Position Overview

Directly accountable to the Manager of the Movement Disorders Clinic (MDC) and to the Senior Clerk the MDC Clerk promotes excellence in customer service for the MDC and other services as assigned. Provides administrative support including clerical secretarial reception and data management tasks related to these areas.

Performs all duties in accordance with established health and safety regulations/guidelines policies and procedures (e.g. utilizing personal protective equipment as per safe work procedures). Notifies their Manager or their designates (i.e. supervisors) of all occurrences injuries illnesses or safety and health concerns which are likely to harm themselves their co-workers or any others who enter the premises.

Experience

• Experience in performing a wide variety of secretarial and clerical duties
• Experience in problem-solving.
• Experience in working with a wide variety of computer applications including Microsoft Office and email.
• Experience serving the information needs of the public other care providers and clients.
• Experience in working with an electronic health record.

Education (Degree/Diploma/Certificate)

• Successful completion of secondary education according to provincial standards or equivalency.
• Successful completion of medical terminology course and/or comparable experience.
• Successful completion of courses in word processing spreadsheet and database entry or comparable experience.

Certification/Licensure/Registration

Not Applicable

Qualifications and Skills

• Demonstrates knowledge and support of:
  • The vision values goals and objectives of the Winnipeg Regional Health Authority and the Deer Lodge Centre.
  • The Deer Lodge Centres Mission Statement Residents Bill of Rights and Code of Conduct.
  • Personal Health Information Act Protection of Persons in Care Act Workplace Hazardous Material Information System (WHMIS) Principles of Routine Practices (Universal Precautions) and other legislated acts.
  • Knowledge of current office procedures and practices including filing indexing and record-keeping systems.
  • Knowledge of medical terminology.
  • Knowledge of electronic medical records and scanner.
  • Knowledge of personal computer fax machine and photocopier.
• Ability to maintain an organized work environment.
• Ability to evaluate office routines and adapt to changing needs.
• Ability to complete tasks in a timely manner.
• Ability to prioritize tasks appropriately.
• Ability to handle a wide variety of clerical assignments within specified time guidelines.
• Ability to function with frequent interruptions.
• Ability to work independently with limited supervision.
• Ability to communicate courteously effectively orally and in writing to staff clients families outside agencies and the general public.
• Ability to proofread and take necessary action to correct errors.
• Ability to present a positive image for Deer Lodge Centre programs and the WRHA.
• Ability to type 55 wpm with no more than 5% error rate.
• Demonstrated skill in the use of Microsoft Office products (Word Access 2000 GroupWise) and other computerized database systems.
• Proficiency in developing and utilizing templates.

Physical Requirements

• May be required to work extended hours.
• May encounter aggressive and/or agitated patients/residents/staff/visitors.