ISD Global Support Technician

At Westinghouse innovation is in our DNA. We are creative. We think differently. We reimagine the possible across the nuclear industry every day. We continuously work towards providing cutting-edge products and services that are not only needed for today but for our tomorrow.

Yet thinking differently must go beyond our technical applications and products. We must incorporate innovation into all aspects of our business. In doing so we can drive greater efficiency create greater growth and strengthen our culture.

One area where innovative thinking can be impactful is sustainability. Protecting our planet and restoring our earth are not abstract concepts because of the carbon-free technology our teams create and deploy. From the efficient and economical AP1000 nuclear plant to the new eVinci micro-reactor for remote energy applications we are leading the way with the development of new nuclear technologies that will enable us to share the benefits of this reliable clean safe and economical source of energy for generations to come.

Focused on our customers success Westinghouse is committed to delivering innovative nuclear energy solutions by leveraging our global insights CANDU expertise collaborative mindset and best-in-class technology. We are proud to play a key role in accelerating Canadas energy sustainability and achieving its net-zero goals.

Fueled by a team of more than 200 experts in 6 offices across Canada we have been advancing the art and science of nuclear power plant design and operations for more than 60 years. When it comes to operating nuclear power plants utilities need a partner that understands what it takes to maximize safety performance and longevity. Westinghouse is the proven choice for end-to-end services and technologies from fuel manufacturing through to decommissioning and waste management.

Information Service Delivery (ISD) Global Support Technician Peterborough Ontario Canada (Onsite)

About the Opportunity

Westinghouse Electric Canada is a leading supplier of custom equipment process systems and engineering consultant services for the Nuclear industry in successful candidate will join an innovative team that supports Westinghouses mission to provide clean energy solutions.

The ISD Global Support Technician is responsible for performing work across multiple areas (sites) and providing support to end users on a variety of issues. Identify research and resolve technical problems. Respond to escalated incidents as well as telephone calls email and chat requests for technical support from end users. Provide and is responsible for the setup configuration troubleshooting analysis and repairing of computer systems computer peripherals mobile devices and telephones. Install operate test maintain diagnose and monitor computer and support equipment operations by utilizing advanced troubleshooting techniques and departmental procedures.

What will you do

Your day to day:

• Troubleshoot and repair personal computer equipment and mobile devices. Analyze user related problems to determine problem source. Notify appropriate personnel of problem source and assist in the resolution.
• Network monitoring Change Coordination and Configuration Drawing Management Hardware and Software upgrades.
• Provide support for Infrastructure and System Upgrades System Refresh Outages and various IT related projects.
• Installs and make changes to PC peripherals telephony and printer devices.
• Support and Troubleshoot Video Conference equipment.
• Provide support for Active Directory and hands on support and for servers and network equipment.
• Manage the local IT asset inventory stockroom and CMDB
• Assist in Virus Remediation and security incident response as required.
• Develop/maintain standards records and procedures for installation of computer hardware and software
• Manage on call/afterhours support for responsible office locations (Where Applicable).
• Order computer peripherals and process invoicing using SAP / Ariba.

What will you bring

Who you are:

• Bachelors Degree or High School Diploma plus 3 years of experience in related IT Field.
• 3 to 5 years of experience in a related IT Field.
• MCSE Certification is a plus
• Experience working with remote control software applications is desired
• Experience with Windows operating systems
• Basic Network Administration &/or Networking Configuration
• Excellent Problem Solving and Communication Skills
• Ability to troubleshoot and solve problems independently by effectively leveraging provided tools

No reloation assistance is available for this position.

What will you get

Why Westinghouse

Westinghouse offers competitive benefits to all our employees around the globe to keep them healthy and enhance their well-being. In Canada the following are representative of what we offer:

• Competitive Salary
• Employee and Family Assistance Program
• Retirement Savings Plan with Company Match
• Paid Vacations Flextime Sick/Personal and Holidays
• We encourage healthy work-life balance and offer flexible schedules and with the potential to work from anywhere in Canada
• We pay 100% of the medical/dental/vision insurance premiums for you and your family
• Incredible opportunity for growth in an innovation driven global company
• Educational Reimbursement Program
• Employee Referral and Recognition Program

While our Global Headquarters are located in Cranberry Township PA we have over 9000 employees working at locations in 19 different countries. You can learn more by visiting.

EOE of Minorities / Females / Vets / Disability.

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