Customer Care Representative (147297)
Customer Care Representative (147297)
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Job Description
Job Details
Division: Rytec Corporation
Location: Jackson WI United States
Other Available Locations: N/A
Welcome to Nucor where our unique culture sets us apart. Joining Nucor means becoming part of North Americas largest steel and steel products manufacturer offering unmatched career opportunities and stability. We are known for our innovative sustainability practices and are the continents largest recycler. Our vibrant culture built on personal connections and teamwork empowers every team member with the freedom to innovate and contribute to our collective success. Experience a workplace where safety efficiency and meaningful personal connections define every day enriching both our teammates and the communities we serve.
Nucor supports its teammates with top-tier benefits like Medical Dental Vision and Disability Insurance 401K and Roth accounts Profit sharing Pay-for-performance bonuses Paid parental leave Tuition reimbursement Stock program Scholarships and more.
Basic Job Functions:
The Customer Care Representative will be responsible for taking and entering incoming orders from our customer base and addressing any customer issues and concerns with their orders. In addition this position is responsible for analyzing and interpreting plan drawings and contracts. The primary focus of this role will be to manage sales orders from origination to completion. The role will also involve a high level of interfacing with our customers end users and regional Salesmen over the phone and will require a high level of professionalism and polish.
Answer incoming customer calls regarding billing issues product problems service questions and general customer/client concerns.
Responsible for maintaining a high level of professionalism with customers/clients and working to establish a positive rapport with every caller.
Process order within the business ERP system (SAP).
Process contracts and insurance requests.
Document and update customer information in Salesforce as necessary.
Ability to work well in a team environment.
Safety is the most important part of all jobs within Nucor; therefore candidates must be able to demonstrate the ability to initiate lead and uphold safety policies practices procedures and housekeeping standards at all times.
Minimum Qualifications:
High attention to detail and accuracy for problem analysis and solutions.
Excellent interpersonal and organizational skills.
Excellent verbal and written communication skills with an emphasis on proper phone etiquette.
Ability to work well independently and in a team environment.
Proficient in Microsoft Office.
Must be an aggressive learner and an excellent problem solver.
Basic knowledge of contracts accounting terminology tax compliance and certificates of insurance.
Ability to read and understand technical drawings.
Preferred Qualifications:
Associates degree (A.A.) or equivalent from two-year college or technical school: or two to four years related experience and/or training; or equivalent combination of education and experience.
SAP experience is a plus.
Nucor is an Equal Opportunity/Affirmative Action Employer M/F/Disabled/Vets and a drug free workplace
Required Experience:
Unclear Seniority
Employment Type
Full Time
