Customer Service Representative (110767)
Customer Service Representative (110767)
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Salary Not Disclosed
1 Vacancy
Job Description
McCormick & Company Incorporated a global leader in flavor is seeking a Customer Service Representative reporting to a Customer Care Team ManagerThis individual will work at theFONAlocated inGeneva IL.
With more than $5 billion in annual sales the Company manufactures markets and distributes spices seasoning mixes condiments and other flavorful products to the entire food industry retail outlets food manufacturers and foodservice businesses. We create differentiating flavors consumers prefer with unmatched quality science innovation and service. Every day no matter where or what you eat you can enjoy food flavored by McCormick. McCormick makes every moment and meal better
As a company recognized for exceptional commitment to employees McCormick offers a wide variety of benefits programs and services. Benefits include but are not limited to tuition assistance medical dental vision disability group life insurance 401(k) profit sharing paid holidays and vacations.
General Summary
The Customer Care Representative position provides essential facilitation and support to our customers through the order fulfillment
process. Due to the high volume of requests and customers served this position requires urgency flexibility and responsiveness. This
position is primarily responsible for: Processin
Providing updates to the customer on a regular basis in regards to order status. Handling all customer inquiries in relation to
past/present/future orders and or any req
champion those needs within McFONA.
Principal Duties and Responsibilities
High interaction with customers via phone e- representative
Updates the customer of their order(s) status on a regular basis including confirming the order and expected ship date
High interaction with other departments (Material Control Shipping Production Purchasing Regulatory Sales Service and
Account Executives)
Project professional positive and can-do attitude when dealing with customers
Conflict resolution skills
Maintain/update customer profiles in Microsoft AX and as needed
High levels of communication skills both oral and written
Professional presentation required when around and in front of customers
General knowledge of international shipping requirements
Basic document preparation for international shipments
General order handling duties (order entry status updates preparation of shipped orders and selecting orders for invoicing)
Expediting orders through the system when requested and when possible
Processing customer returns complaints (cases) credits and make & hold requests as needed
Education Requirements
Education: Associates degree (A.A.) or equivalent from two-year College or technical school; or 2-3 years of related
experience as detailed below and/or training; or equivalent combination of education and experience
Work experience: 2-3 years of related experience and/or training in the customer service field
Work Experience Requirements
Must understand the appropriate level of urgency based on the needs of the customer; must demonstrate urgency and
responsiveness to address customer and business needs expeditiously and effectively
The ability to work on multiple projects simultaneously while maintaining the ability to redirect efforts based upon shifting
demands
Ability to collaborate and network with business colleagues to build constructive proactive working relationships across the
organization
Possess analytical skills to discern/diagnose trends and issues and use past historical reference as a guide
Software proficiency in Microsoft Excel Access Word PowerPoint AX and Crystal Reporting. Ability to work
with all tools above without direction
Ability to proficiently and accurately calculate figures discounts interest commissions proportions percentages frequency
distribution analysis variance correlation techniques sampling theory area circumference and volume (including algebra and
geometry)
Ability to accurately perform routine data entry in a proficient manner and data management auditing and review
Ability to work independently with minimal supervision
Ability to read and interpret documents in English such as safety rules SOPs and standardized reports. The individual must
have the ability to write routine correspondence in English as well as have the ability to speak effectively before groups of
customers or employees of the organization in English
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization
exists
Ability to interpret a variety of instructions furnished in written oral diagram or schedule form
Ability to run standardized reports to obtain sales quote and product information and be able to put this information in a usable
format such as Excel spreadsheets or word documents when needed
About FONA International Inc.
Founded in 1987 FONA International creates and manufactures flavors for some of the largest food beverage and nutraceutical
companies in the world. It offers flavor solutions for the Confection Grain Beverage and Market Development segments through its
state-of-the-art 33-acre campus located in Geneva IL. FONA International has established a reputation as the forward thinking
independent solution provider in the very competitive flavor industry
McCormick & Company is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex gender identity sexual orientation race color religion national origin disability protected veteran status age or any other characteristic protected by law.
As a general policy McCormick does not offer employment visa sponsorships upon hire or in the future.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
