drjobs Senior/Lead Java Support Engineer

Senior/Lead Java Support Engineer

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1 Vacancy
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Job Location drjobs

Kyiv - Ukraine

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

N-iX is looking for a Lead Support Engineer to join our team. Our customer is the leading school transportation provider in North America being the owner of more than a half of all yellow school buses in the United States. Every day the company completes 5 million student journeys moving more passengers than all U.S. airlines combined and delivers reliable quality services for 1100 school districts.

N-iX has built a successful cooperation with the client delivering a range of complex initiatives. As a result N-iX has been selected as a strategic long-term partner to drive the digital transformation on an enterprise level fully remodeling the technology landscape for 55000 employees and millions of people across North America.

Requirements:

  • 4 years of Java development experience (JAVA 8)
  • Strong knowledge of AWS services (Lambda Redshift SNS SSN SQS ECS RDS CloudWatch Kinesis CodeCommit ECR S3)
  • Experience with non-relational databases (DynamoDB)
  • Experience in technical support (issues troubleshooting)
  • Leadership background
  • Upper intermediate English level
  • Excellent communication skills
  • Strong analytical skills
  • Readiness to have business trips abroad

Would be a plus:

  • Experience with Angular 10 for UI development
  • Knowledge of RDBMS (MySQL or PostgreSQL)
  • Experience with OpenSearch (or alternatives like Elasticsearch etc)
  • NodeJS development experience

Responsibilities:

  • Lead the team of support engineers
  • Own support tickets and conduct troubleshooting within the existing tools and services
  • Investigate Technical Issues: report problems and bugs identify the issues root cause and describe the issues symptoms
  • Assess an issues scope and propose a solution
  • Work with internal cross-functional teams to figure out technical problems
  • While solving technical issues demonstrate a deep understanding of the product value and communicate it clearly to technical and non-technical audiences
  • Troubleshoot areas of poor performance and identify effective solutions to resolve issues both in the immediate future and for the longer term.
  • Document support ticket resolution and apply these fixes for customers

We offer*:

  • Flexible working format - remote office-based or flexible
  • A competitive salary and good compensation package
  • Personalized career growth
  • Professional development tools (mentorship program tech talks and trainings centers of excellence and more)
  • Active tech communities with regular knowledge sharing
  • Education reimbursement
  • Memorable anniversary presents
  • Corporate events and team buildings
  • Other location-specific benefits

*not applicable for freelancers


Required Experience:

Senior IC

Employment Type

Full Time

Company Industry

About Company

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