Senior/Lead Java Support Engineer
Senior/Lead Java Support Engineer
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Job Description
N-iX is looking for a Lead Support Engineer to join our team. Our customer is the leading school transportation provider in North America being the owner of more than a half of all yellow school buses in the United States. Every day the company completes 5 million student journeys moving more passengers than all U.S. airlines combined and delivers reliable quality services for 1100 school districts.
N-iX has built a successful cooperation with the client delivering a range of complex initiatives. As a result N-iX has been selected as a strategic long-term partner to drive the digital transformation on an enterprise level fully remodeling the technology landscape for 55000 employees and millions of people across North America.
Requirements:
- 4 years of Java development experience (JAVA 8)
- Strong knowledge of AWS services (Lambda Redshift SNS SSN SQS ECS RDS CloudWatch Kinesis CodeCommit ECR S3)
- Experience with non-relational databases (DynamoDB)
- Experience in technical support (issues troubleshooting)
- Leadership background
- Upper intermediate English level
- Excellent communication skills
- Strong analytical skills
- Readiness to have business trips abroad
Would be a plus:
- Experience with Angular 10 for UI development
- Knowledge of RDBMS (MySQL or PostgreSQL)
- Experience with OpenSearch (or alternatives like Elasticsearch etc)
- NodeJS development experience
Responsibilities:
- Lead the team of support engineers
- Own support tickets and conduct troubleshooting within the existing tools and services
- Investigate Technical Issues: report problems and bugs identify the issues root cause and describe the issues symptoms
- Assess an issues scope and propose a solution
- Work with internal cross-functional teams to figure out technical problems
- While solving technical issues demonstrate a deep understanding of the product value and communicate it clearly to technical and non-technical audiences
- Troubleshoot areas of poor performance and identify effective solutions to resolve issues both in the immediate future and for the longer term.
- Document support ticket resolution and apply these fixes for customers
We offer*:
- Flexible working format - remote office-based or flexible
- A competitive salary and good compensation package
- Personalized career growth
- Professional development tools (mentorship program tech talks and trainings centers of excellence and more)
- Active tech communities with regular knowledge sharing
- Education reimbursement
- Memorable anniversary presents
- Corporate events and team buildings
- Other location-specific benefits
*not applicable for freelancers
Required Experience:
Senior IC
Employment Type
Full Time
