Content Reviewer / Chatbot Specialist
Content Reviewer / Chatbot Specialist
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Job Description
Job Summary:
We are looking for a bilingual Content Reviewer and Chatbot Specialist who is fluent in Italian and English to join our growing team. This role is responsible for reviewing curating and optimizing chatbot content to ensure high-quality culturally accurate and engaging customer experiences across both languages. The ideal candidate is detail-oriented tech-savvy and passionate about language AI and digital communication.
Key Responsibilities:
Review and edit chatbot scripts FAQs and automated responses for accuracy tone grammar and localization in both Italian and English.
Monitor chatbot interactions and performance metrics to identify areas for improvement.
Collaborate with developers linguists and product teams to refine conversational flows and ensure consistent brand voice.
Translate and adapt content between Italian and English while maintaining contextual and cultural relevance.
Flag and resolve issues related to inappropriate or inaccurate chatbot responses.
Provide feedback and recommendations to improve natural language processing (NLP) performance.
Test chatbot scenarios to ensure functionality and a seamless user experience.
Stay up-to-date with language trends regional expressions and customer service standards.
Required Qualifications:
Fluent in Italian and English (spoken and written); native-level proficiency preferred in at least one.
Proven experience in content review editing translation or chatbot/customer service roles.
Strong understanding of grammar syntax and linguistic nuances in both languages.
Excellent attention to detail and ability to work independently.
Familiarity with conversational AI platforms NLP tools or chatbot software is a plus.
Basic technical knowledge (e.g. HTML CMS or scripting tools) is advantageous.
Preferred Skills:
Experience with tools like Chatfuel Dialogflow Rasa or similar chatbot platforms.
Background in linguistics content moderation UX writing or localization.
Analytical mindset with the ability to interpret chatbot performance data.
Strong communication and collaboration skills.
Employment Type
Full Time
