Manager-Talent Management / Advancement

Ready to shape the future of work
At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment. Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us onLinkedInXYouTube andFacebook.
Inviting applications for the role of Manager/Senior Manager- Learning & Performance Admin!
The role requires overseeing multiple workstreams such as LMS administration performance cycle operations learning analytics and stakeholder governance. The incumbent will serve as the primary interface between Genpacts delivery teams in India and the client; ensuring seamless scalable and compliant delivery across all supported geographies.
Responsibilities
1. Process Leadership & Team Coordination:
o Oversee staffing plans team structure and succession planning to ensure scalability and continuity in service delivery.
o Lead a cross-functional team (1525 members) consisting of team leads senior analysts and coordinators across learning and performance functions.
o Define role expectations review goals manage performance cycles and drive continuous development through coaching upskilling and mentoring.
o Monitor team metrics and adherence to SLAs.
2. Operational Delivery & SLA Governance:
o Ensure timely and accurate delivery of key processes such as course creation learning deployment training data reconciliation PMS cycle setup and employee query resolution.
o Own operational KPIs including SLAs (e.g. ticket resolution TAT course setup accuracy system update timelines) compliance metrics and process quality scores.
o Ensure alignment with clients time zones and business calendars (e.g. annual review periods retail peak seasons).
3. Client Engagement & Stakeholder Management:
o Serve as the primary delivery point of contact for clients Global Talent Development HR and L&D leadership.
o Conduct regular operations reviews business updates and strategic alignment sessions (weekly/quarterly).
o Address client escalations and operational risks with structured RCA preventive actions and follow-ups.
o Collaborate with client-side system owners and policy leads to adapt support models to local market needs and regulatory changes.
4. Innovation & Process Excellence
o Drive standardization process improvement and automation across LMS and PMS workflows.
o Redesign inefficient processes using lean principles and create reusable playbooks for recurring activities.
5. Data Management & Reporting:
o Ensure reporting accuracy and maintain audit logs process trackers and performance dashboards.
o Support client/internal audits with timely submission of required documentation and evidence.
o Drive continuous improvement through data insights trend analysis and RCA of service delivery issues.
6. Communication Management:
o Provide timely responses to employee queries regarding system access training assignments or performance reviews.
o Document and escalate recurring issues or enhancement requests to system support or global process owners.
o Serve as the first line of communication with HR Business Partners L&D leads and performance management stakeholders across regions.
Qualifications we seek in you!
Minimum Qualifications
Bachelors degree in HR Business or a related field.
Relevant years of experience in learning and performance management roles with some years in leadership role.
Strong written and verbal communication skills.
Expertise in instructional design and eLearning tools.
Proficient in LMS/ PMS tools.
Deep understanding of corporate learning operations adult learning governance and global PMS cycle architecture.
Proven expertise in managing process documentation SLAs workflows access management and audit reporting.

Preferred Qualifications/ Skills
Certification in Learning & Development or Performance Management or related domains.
Knowledge of eLearning or performance management tools and technologies.
Proven track record in driving large-scale learning and performance programs.
Strategic thinking and problem-solving skills.
Exceptional leadership and stakeholder engagement abilities.
Proficiency in LMS / PMS platforms and advanced data analytics.
Effective communication and stakeholder management abilities.

Why join Genpact
Be a transformation leader Work at the cutting edge of AI automation and digital innovation
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your career Get hands-on experience mentorship and continuous learning opportunities
Work with the best Join 140000 bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.