Hire and Service Coordinator
Hire and Service Coordinator
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1 Vacancy
Job Description
Join Our Growing Team at Jarvie Plant!
Are you an organised customer-focused professional with experience in hire coordination and service support Were looking for a Hire and Service Coordinator to play a vital role in managing customer enquiries coordinating hire fleet and ensuring our equipment is delivered and maintained to the highest standard
About the Role:
As a Hire and Service Coordinator youll be the main point of contact for customers and internal teams regarding the hire use and servicing of our equipment. From initial enquiry through to delivery collection and maintenance youll take ownership of the entire process. Youll manage hire schedules liaise with service teams ensure accurate documentation and provide excellent customer support throughout.
How This Role Supports the Delivery of Hire Solutions:
Youll help ensure our equipment is where it needs to be when it needs to be there ready to support a wide range of projects. Your efficiency and attention to detail will help keep operations smooth and customers satisfied. Key Responsibilities include:
- Act as the primary point of contact for all hire and service enquiries.
- Manage the complete lifecycle of plant hire requests from initial enquiry through to delivery and return.
- Handle off-hire notifications and coordinate the return process to ensure smooth and efficient offboarding.
- Liaise with service teams to schedule maintenance respond to breakdowns and minimise equipment downtime.
- Monitor equipment availability and maintain accurate records of hire status services and asset movements.
- Provide customers with timely updates expert advice and required documentation throughout the hire period.
- Ensure all records are accurate and up to date including hire agreements charges and general administrative data.
- Maintain CRM and hire management systems (e.g. InspHire) with current customer and asset information.
- Generate and manage all relevant hire documentation including quotes contracts delivery and return notes.
- Ensure all activities comply with company procedures health and safety standards and industry regulations
What makes you a good fit for this role:
- Experience in a hire desk coordination or customer service role (preferred).
- Strong communication and organisational skills.
- A proactive problem-solving approach.
- Confident using digital systems such as CRM and hire management software.
- Ability to manage multiple priorities and work well under pressure
- Solid IT skills especially in Microsoft Teams Word and Excel
- A proactive attitude and an eagerness to grow your understanding of fleet operations and hire service
Why join Jarvie Plant:
As a family owned business Jarvie Plant is built on core values: Safety Conscious Collaborative Dependable Progressive and Responsible. In this role youll help put those values into action delivering safe efficient and customer-focused hire solutions. Were committed to supporting our people as much as we support our customers. When you join Jarvie Plant youll benefit from:
- A competitive salary
- Monday to Friday work pattern
- Tailored learning opportunities and a dedicated Learning & Development Programme
- Access to our Employee Discount Scheme and a range of staff perks
- Extra holidays with buy/sell options for added flexibility
- A supportive Employee Assistance Programme (EAP)
- Cycle to Work Scheme
- A contributory Company Pension Scheme
- Family-friendly policies supporting a healthy worklife balance
- Life assurance providing added peace of mind for you and your family
How to Apply:
Ready to make a difference Apply today via our Employment Hero recruitment portal. For any questions contact
Important Information Before You Apply:
Were unable to offer sponsorship; applicants must have the right to work in the UK.
Offers are subject to satisfactory pre-employment checks including references and where relevant DVLA credit or criminal checks.
Jarvie Plant where people are and always will be our greatest asset!
Were an equal opportunity employer welcoming applicants from all backgrounds and communities
Required Experience:
IC
Employment Type
Full-Time
