QLD & NSW Service Center Supervisor (65787)
QLD & NSW Service Center Supervisor (65787)
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Job Description
GENERAL SUMMARY
The Service Center supervisor position supervises the day-to-day operations of an assigned SPX Flow service center. This role supervises the local service technicans by scheduling work monitoring progress and providing regular feedback. Working directly with the Service Center Region Manager the Service Center supervisor will oversee all local service center operations with responsibility for customer service quality in-house operations inventory management subcontracting order management safety personnel management performance management and expense control.
PRINCIPLE DUTIES AND RESPONSIBILITIES
This is a working supervisor position. Physical work on the shop floor may be required at times to fulfill workload demands and satisfy customer commitments.
Point of contact for both inside and outside personnel when parties are inquiring about: inventory status shipping and expediting questions repair status technical questions and repair and delivery quotations.
Execute order production and inventory transactions in both SAP and ESales. This includes order entry structuring planning warehousing and shipping.
Assign work to shop floor personnel to maximize utilization and productivity.
Create repair/replacement quotations working with shop floor personnel including development of repair strategies for equipment with a goal to meet or exceed customer requirements.
Manage shipping and receiving processes to include scheduling of the shipments post goods issue and freight approvals.
Routinely perform safety and productivity inspections in the workshop ensuring tasks are in compliance with safety and quality procedures.
Track manage and schedule shop work vendors sucontractors and GMO to meet or exceed production goals. Expedite operations that delay schedules and alter scheduling to meet unforeseen conditions.
Provide regular updates to Service Center Region Manager including weekly forecasting and financial performance reporting and personnel utilization.
Assist in the reconciliation and reporting of physical inventory and production data.
24/7 availability for afterhours emergencies (customer breakdown facility issues).
Assist Service Center Region Manager with special projects.
Facility management to include lease janitorial PM services fire suppression EPA compliance etc.
Time card management for payroll and time off for all direct reports.
Hiring and onboarding of new employees including working with recruiters. Also offboarding of employees as needed.
Supervise and own safe work practices shop cleanliness quality compliance and contractual compliance.
Supervise all tasks in accordance with business conduct guidelines.
Other job tasks and duties as needed and assigned to support the business development and production goals of the company.
KNOWLEDGE SKILLS & ABILITIES
Must be very mechanically inclined.
Proficiency with Microsoft Outlook ERP Excel Word and PDF editors such as Adobe or Nuance.
Excellent customer service skills and experience working directly with customers.
Strong analytical reasoning and problem-solving skills.
Ability to read and interpret maintenance and repair manuals and manufacturing drawings.
Ability to organize and prioritize workload to maximize efficiency.
Strong organizational skills with the ability to follow processes and procedures.
Strong communication skills (verbal and written) required to effectively interact with internal and external customers.
Strong interpersonal skills to communicate clearly and work across the organization.
Ablility to lead a workshop and associated work crews to accomplish goals and objectives established by management.
HR administration and team supervisory experience is highly preferred.
EDUCATION AND EXPERIENCE
A high school diploma and 5 years of hands-on experience as a service technician working on industrial equipment (highly preferred). OR a 2-year Technical Degree and 3 years of hands-on experience as a service technician working on industrial equipment.
A valid drivers license is required.
Experience with repair and maintenance of industrial gearboxes or rotating equipment required.
Overhead crane and rigging experience required.
Forklift experience required.
Safety certification(s) is an advantage.
Prior supervisor experience is preferred.
Required Experience:
Manager
Employment Type
Full Time
