Manager - Knowledge Management

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125000 people across 30 countries are driven by our innate curiosity entrepreneurial agility and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises including the Fortune Global 500 with our deep business and industry knowledge digital operations services and expertise in data technology and AI.

Inviting applications for the role of Assistant Manager Manager Senior Manager - Knowledge Management

In this role we are seeking you as a training leader in the London Insurance Marketshould have a mix of technical expertise industry knowledge and strong facilitation skillsto effectively lead and enhance our knowledge management initiatives. This role is pivotal in ensuring that our teams have access to the right information at the right time driving efficiency and innovation across the organization

Responsibilities

• Develop and implement comprehensive knowledge management strategies aligned with organizational goals
• Lead initiatives to capture organize and share knowledge across the organization
• Collaborate with cross-functional teams to identify knowledge gaps and develop solutions
• Oversee the creation and maintenance of knowledge repositories ensuring they are up-to-date and accessible
• Promote a culture of knowledge sharing and continuous learning through training and awareness programs
• Monitor and evaluate the effectiveness of knowledge management initiatives making adjustments as needed
• Stay current with industry trends and best practices in knowledge management

Qualifications we seek in you!

Minimum qualifications/Skills

Industry Knowledge & Technical Expertise

Understanding of London Market Processes(Underwriting Claims Policy Administration Delegated Authority)

Knowledge of Lloyds & Company Market Operations

Familiarity with Regulatory & Compliance Requirements(FCA PRA Lloyds Minimum Standards)

Experience with Insurance Market Systems(PPL LIMOSS DXCs Bureau Services ECF IMR)

Reinsurance & Broker Interaction Knowledge

Training & Facilitation Skills

Instructional Design & Curriculum Development

Ability to Simplify Complex Topics

Engaging Presentation & Communication Skills

Virtual & In-Person Training Delivery

Coaching & Mentoring Capabilities

Analytical & Problem-Solving Skills

Ability to Assess Skill Gaps & Training Needs

Data-Driven Approach to Learning Effectiveness

Customizing Training for Different Audiences(Underwriters Claims Handlers Brokers Operations)

Technology & Digital Training Skills

Proficiency in Learning Management Systems (LMS)

Use of Digital Training Tools & E-Learning Platforms

Familiarity with AI & Automation in Insurance Training

Stakeholder Management & Collaboration

Engaging with Senior Leaders & SMEs

Working with Underwriters Brokers and Claims Teams

Cross-Functional Collaboration with Compliance & IT Teams

Preferred Qualifications/Skills

Collaborative approach towards resolving the issues with stakeholders & peers/sub-process areas

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation. For more information visit . Follow us on Twitter Facebook LinkedIn and YouTube.

Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.