Financial Aid Manager (0077570)

Title: Financial Aid Manager

Position Number:

Hiring Unit: VP Academic Strategy Associate VP for Student Affairs

Location: Manoa Campus

Date Posted: May 26 2025

Closing Date: June 9 2025; 11:59 PM HST

Salary: salary schedules and placement information

Additional Salary Information: Pay Band B; minimum $5250/month $5434/month effective 7/01/2025

Full Time/Part Time: Full-time

Temporary/Permanent: Permanent

Funding: General

*Denotes Essential Functions

Policy & Strategy Development Oversight & Analysis

• *Serves as system-wide financial aid policy and strategy lead.

• *Exercises operational oversight and responsibility for analyzing relevant policies and strategies impacting financial aid in support of enrollment efforts.

• *Provides administrative leadership and vision to develop new or modify existing financial aid policies and techniques to promote access retention completion and other student success outcomes.

• Collaborates with UH System offices and campus staff to explore innovations in curriculum delivery (e.g. online programs) to promote student success and leverage financial aid and scholarship funds.

• Collaborates with UH Foundation to help explore scholarship fundraising opportunities.

• *Works cooperatively with UH System Scholarship Specialist UH System Policy and Compliance Specialist and Banner functional financial aid staff to develop and implement technological solutions in support of efficient financial aid operations.

• Works cooperatively with System Bursar and Institutional Research offices and relevant campus programs faculty staff and administrators to develop and revise policies and strategies that address issues and concerns in financial aid enrollment and other student success areas.

• *Develops best practices and models/templates for compliance with federal regulations involving financial aid especially related to financial aid policies and information.

• Provides leadership and administrative assistance for other areas of student success as assigned.

Financial Aid Subject Matter Expertise

• *Serves as a system-wide lead and resource to senior administration campuses and other stakeholders regarding policy interpretation policy & strategy development and guidance and priority-setting for financial aid programs.

• Serves as a University of Hawaii liaison to the USDOE on matters pertaining to Federal Student Aid Title IV regulations and compliance.

• *Works closely with campus senior student affairs officers financial aid and other stakeholders to generate and evaluate alternative responses to issues and concerns related to financial aid.

• *Assists with UH Office of the VP for Academic Strategy projects and initiatives that pertain to financial aid or other areas of student success as needed.

• Attends conferences and workshops to stay current on financial aid regulations.

• *Communicates effectively and works closely with financial aid leads including the UHCC centralized financial aid office to provide leadership in the formulation of financial aid policies strategies technical solutions and training for financial aid staff system-wide.

Service Coordination & Program Administration

• *Consults with administrators financial aid staff and other campus and community representatives to assess needs associated with system-wide coordination of policy and strategy especially related to student financial aid and student success goals.

• Works closely with the UH System Student Affairs Senior Support Specialist on matters that overlap between financial aid and other student affairs departments to ensure collaboration communication and compliance.

• *Serves as primary lead to work with the UH Foundation on practices associated with UH Foundation scholarships and donor/scholarship reporting fundraising and general administration of UH System scholarships.

• *Provides leadership and compliance support for campus personnel on annual financial aid audits and program reviews assists campuses with the development of corrective action plans for compliance as needed.

• *Facilitates systemwide meetings of the financial aid managers.

• Works closely with the UH Bursar Institutional Research Banner Central and STAR teams to leverage technology in the innovation of efficient operational processes and procedures.

• Other duties as assigned

Minimum Qualifications

• Possession of a baccalaureate degree in Business Administration Arts & Sciences Arts & Humanities Education or related field and 5 years of progressively responsibleprofessional experience with responsibilities for providing financial aid leadership in a post secondary setting including experience in working with financial aid program management and policy oversight; or any equivalent combination of education and/or professional work experience which provides the required education knowledge skills and abilities as indicated.

• Considerable working knowledge of principles practices and techniques in the area of higher education student financial aid as demonstrated by the broad knowledge of the full range of pertinent standard and evolving concepts principles and methodologies.

• Considerable working knowledge and understanding of applicable federal and state laws rules regulations and theories and systems associated with higher education student financial aid.

• Demonstrated ability to resolve wide ranging complex problems through the use of creative reasoning and logic to accurately determine the cause of the problems and the resolution of the problems in an effective innovative and timely manner.

• Demonstrated ability to interpret and present information and ideas clearly and accurately in writing verbally and by preparation of reports and other materials.

• Demonstrated ability to establish and maintain effective working relationships with internal and external organizations groups team leaders and members and individuals.

• Demonstrated ability to operate a personal computer apply word processing software and utilize spreadsheets.

• Experience in the operations of a postsecondary financial aid office including packaging Return to Title IV Calculations and financial aid counseling.

Desirable Qualifications

• Masters degree in Business Administration Arts & Sciences Arts & Humanities Education or related field.

• 8 years of progressively responsible professional experience with responsibilities for providing financial aid leadership in a postsecondary setting.

• Experience leading a financial aid office.

• Experience working with Banner.

• Completion of NASFAA professional credential(s).

To Apply

Click on the Apply button on the top right corner of the screen to complete an application and attach required documents. Applicant must submit the following: (1) resume (2) cover letter indicating how the minimum and desirable qualifications of the position are met (3) the names and contact information (telephone number and email addresses) of at least three professional references and (4) copies of educational transcripts with CONFIDENTIAL DATA (ie. social security number birth date etc.) REDACTED. If requested transcripts are unobtainable by closing date please indicate so where transcripts are required as an attachment. You will have a grace period of 7 days from closing date to email copies of your transcripts to Official transcripts will be required if selected to fill the position. INCOMPLETE APPLICATIONS WILL NOT BE CONSIDERED.

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Inquiries:

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The University of Hawaii is an Equal Opportunity Institution and is committed to a policy of nondiscrimination in employment including on the basis of veteran and disability status. For more information visit: is contingent on satisfying employment eligibility verification requirements of the Immigration Reform and Control Act of 1986; reference checks of previous employers; and for certain positions criminal history record checks.

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In accordance with Article 10 of the unit 08 collective bargaining agreement bargaining unit members receive priority consideration for APT job vacancies. As a result external or non BU 08 applicants may not be considered for some APT vacancies. BU 08 members with re-employment rights or priority status are responsible for informing the hiring unit of their status.

Accommodation Request: The University of Hawaii complies with the provisions of the Americans with Disabilities Act (ADA). Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the EEO coordinator directly. Determination on requests for reasonable accommodation will be made on a case-by-case basis. For further information please refer to the following link: