Communications Operator

Since 1885 CHI St. Alexius Health has been dedicated to leading health care in this region by enriching the lives of patients through the highest quality of care. We seek to continue our tradition of success and innovation with individuals dedicated to delivering the highest level of expertise and we can continue to grow and support the legacy of CHI St. Alexius Health for many years to come.

CHI St. Alexius Health is a regional health network with a tertiary hospital in Bismarck the system also consists of critical access hospitals (CAHs) in Carrington Dickinson Devils Lake Garrison Turtle Lake Washburn and Williston and numerous clinics and outpatient services. CHI St. Alexius Health manages four CAHs in North Dakota - Elgin Linton and Wishek as well as Mobridge Regional Medical Center in Mobridge S.D. CHI St. Alexius Health offers a comprehensive line of inpatient and outpatient medical services including: a Level II Trauma Center primary and specialty physician clinics home health and hospice services durable medical equipment services a fitness and human performance center and ancillary services throughout western and central North Dakota.

CHI St. Alexius Health is part of CommonSpirit Health a nonprofit Catholic health system dedicated to advancing health for all people. It was created in February 2019 through the alignment of Catholic Health Initiatives and Dignity Health. CommonSpirit Health is committed to creating healthier communities delivering exceptional patient care and ensuring every person has access to quality health care.

Dial In Your Career: Switchboard Operator at CHI St. Alexius Health!

Are you a communication superstar with a knack for calm under pressure CHI St. Alexius Health is seeking an engaging and efficientSwitchboard Operatorto be the vital link for our entire campus and affiliates!

In this fast-paced call center role youll be the friendly voice answering the main lines for multiple healthcare facilities. Your stellar communication skills will ensure every call is handled with precision utilizing our established protocols and a touch of professional grace.

Youll be responsible for:

• Seamlessly processing a high volume of calls within our network.
• Mastering our telecommunications guidelines and protocols (scripting paging etc.).
• Navigating challenging calls with good judgment tact and diplomacy always aiming for caller satisfaction.
• Demonstrating expertise with our systems even during high-stress situations.
• Achieving benchmark-setting call handling times.
• Embodying our Journey Beyond Excellence standards.

If youre ready to be at the heart of our communication apply today and connect with a rewarding career!

Were looking for someone with:

• A High School diploma or equivalent (bonus points for post-secondary education in computers customer service or medical terminology!).
• Proven experience in reception customer service and proficiency with Microsoft Outlook and Windows.
• Essential Skills:Stellar attendance punctuality strong computer literacy impeccable telephone etiquette and fundamental office skills.
• The ability to remain composed and effective in emergency or stressful situations.