Behavioral Crisis Response Program Supervisor

Behavioral Crisis Response Program Supervisor

at Canopy Roots

This position is designed to supervise and provide support to Crisis Responders and Lead Crisis Responders for the Minneapolis Behavioral Crisis Response Program (BCR). The goal of BCR is to de-escalate non-violent crisis situations by compassionately responding to the unique needs of community members in need. Our culturally diverse crisis responders are certified mental health practitioners and we require extensive and ongoing training in crisis intervention and trauma-informed care.

Job Details

Location: While there is some flexibility in this position 80% or more is required in-person at the Canopy Roots office base located in NE Minneapolis.

Hiring Salary: Starts at $80000 commensurate with qualification and experience

Hours/Day: 7:00 am - 5:00 pm Wednesdays - Saturdays; A typical work week is 40 hours though occasional work outside of typical hours may be required. This role requires the program supervisor to be on-call for consultation outside of work hours in rotation with the Program Manager.

Job Type: Full Time Exempt

Essential Job Functions

• Hold regular one - hour monthly supervision meetings with up to 18 crisis responders
• Facilitate twice weekly Collective meetings to consult on calls and have group discussion
• Provide training for Crisis Responders and Lead Crisis Responders
• Ensure program compliance with data collection policy for outcome measures
• Collaborate with Program Manager and Human Resources in hiring and interviewing personnel
• Manage responder schedules
• Provide a minimum of 20 hours a month of in-field supervision of crisis responders
• Shadow and evaluate Responders in the community setting
• Collaborate with trainer and program manager to facilitate Critical Incident Debriefing
• Guide new staff through the onboarding process
• Track program needs and provide suggestions and feedback for policy change
• Implement and communicate with team about policy and procedure changes
• Collaborate with Crisis Responder Leads about team needs and policy suggestions
• Secure coverage for open shifts and holidays and support Crisis Responder staff with their scheduling needs
• Signing off on emergency or transport holds
• Communicate with office support staff about the need for program supplies and materials
• Pass on relevant information about outcomes staff satisfaction to Program Manager
• Hold on-call duties during evening hours on off days each week
• Other duties as determined by your direct supervisor

A Successful Program Supervisor:

• Maintains positive and collaborative relationships with Crisis Responder staff
• Notices program needs without prompting and passes information about these needs to the Program Manager as they arise
• Sets a consistent and exemplary example of Canopys values in action through their professional behavior and the guidance/supervision provided to their supervisees
• Scores a 36 or below on the Roots Program Supervisor Staff Survey
• Has five or less instances of unstaffed shifts per year

Requirements

While we have identified specific requirements for this role we acknowledge that not all candidates may possess every requirement listed. We encourage all applicants who believe they possess the necessary skills and experience to perform the role satisfactorily to apply regardless of whether they meet each requirement to the fullest extent.

• Must be licensed as a mental health professional in the state of Minnesota (e.g. LP LICSW LPCC LMFT).
• Must hold a masters degree in behavioral sciences or a related field and have completed or in the process of completing 4000 hours of post-masters supervised experience in the delivery of clinical services aimed at treating mental health concerns.
• Must be passionate and knowledgeable about the provision of culturally responsive community-based services equitable healthcare access and social and economic challenge of the clients that they serve.
• Experience working with diverse clientele.
• Experience leading teams and hiring personnel.

Physical Requirements

• Lift and carry objects weighing up to 50 pounds
• Stand for at least 30 minutes at a time
• Walk for at least 15 minutes at a time
• Run for at least 10 seconds
• Climb stairs independently
• Reach forward and overhead
• Squat or kneel
• Twist and bend from the trunk
• Use a keyboard
• Engage in repetitive motion

About Canopy Roots

Canopy Roots is an innovative mental health organization offering culturally affirming unarmed first responder services to people in crisis via 911. We promote safety for people in crisis by providing emotional de-escalation strategies crisis intervention support and connection to appropriate resources. Crisis Responders are members of the communities they serve reflecting the wide range of cultural and racial identities and experiences of the people who need our services the most.

Benefits

We care deeply about our employees and know holistic support is essential for our staff to carry out their work. Our generous employment package includes Canopy-sponsored health dental and vision insurance options employer-paid short-term disability insurance life insurance and AD&D Flexible Spending Account (FSA) Sick and Paid Time Off accrual10 Paid Holidays and 401k retirement plan with employer match.

Workplace Culture

Canopy Roots is a values-based inclusive workplace that strives to create a space where our 45 employees unique talents learning styles and lived experiences are valued. Creating an engaging work environment is an essential part of our culture. We uphold this commitment through staff surveys professional development and reflection and processing space in

weekly collective meetings.

Our Hiring Process

Our human resources team is committed to a person-first centered approach to our hiring process. Candidates can view currently open positions and apply online via For all positions our hiring process includes a virtual screening interview and in-person panel interviews reference checks and background checks for final candidates. All responder candidates must be fingerprinted and reviewed by the BCA and FBI.

Persons of color women members of the LGBTQ community veterans and individuals with disabilities are strongly encouraged to apply. If you require reasonable accommodation in completing this application interviewing or otherwise participating in the employee selection process please direct your inquiries to the Human Resources team at At this time we are unable to provide company sponsored visas and are only considering candidates who are eligible to work in the United States.

The above statements are not intended to encompass all functions and qualifications of the position. Rather they are intended to provide a general framework of the requirements of the position. Employees may be required to perform other functions not specifically addressed in this job description.

P.S. Please take the necessary steps to allow emails from the Canopy (@) and Paycor (@) domains so that you receive all emails related to your application process. Also please make sure to check your spam folder as emails from Canopy and/or Paycor can be marked as spam.

Required Experience:

Manager