CAREER OPPORTUNITY

Agate is a nonprofit organization whose mission is to end homelessness and relieve hunger through action and advocacy. We provide emergency services shelter and housing programs for individuals and families. We encourage applicants with lived experience to apply (anyone who has not received services from Agate within the last two years is welcome to apply). We believe that housing is a basic human right.

Why Our Team Chooses Us:

• I work here because I believe in our mission and it actually guides our work. The people who work here are incredibly passionate smart fierce and advocate for the people we serve.
  • Sam Program Manager 5 years

• I work at Agate to give strength to people who might not believe in themselves now. To help build confidence and to help establish a community for our clients. After that housing can begin which Im thankful I can help with.
  • Jackson Welcome Center Advocate 2 years

• I work at Agate Housing and Services because I care about helping people get back on their feet. We focus on person-centered care which means really listening to each persons needs and supporting them in a way that makes sense for them. Im proud to be part of a team thats working to end homelessness with compassion and respect for everyone.
  • Evie Housing Program Manager 3 years

Our Values:

• Integrity: Always doing whats right even when its not easy or popular.

• Equity: Challenging unfair systems and making changes that better support those most affected by homelessness and hunger.

• Humanity: Recognizing how these issues affect everyone building trust and forming strong relationships by understanding peoples needs.

• Creativity: Finding new and original ways to meet the communitys needs.

Benefits of working with us include:

• 15 hours of PTO accrued each pay period (160 hours of PTO your first year)
• 11 Floating holidays per year (Prorated based on hire date)
• Medica/Kavira insurance
  • $0 cost plans available
• Employer-paid Dental and Life Insurance
• Flex Spending and Health Savings Account
• Free Employee Assistance Program
• Retirement plan
• Referral Bonus Program

Family Rapid ReHousing Case Manager

Title: Family Rapid ReHousing (FRRH) Case Manager

Reports To: Rapid ReHousing Program Manager

Schedule: Monday - Friday

Union Representation by the AFSCME Local 999

Job Classification: Fulltime Non-Exempt

Compensation: $23.42-$24.92/hour DOQ

Agates Housing Programs Department serves households who are experiencing or at risk of homelessness in Hennepin County. Our programs include Prevention Diversion Coordinated Entry Assessments Fast Track Rapid Rehousing and Long-term Supportive Housing for households with children and adults without children. By offering a variety of programs we hope to be able to provide the level of service each household needs to be successful. The goal in all our housing programs is to end homelessness by assisting households in stabilizing their housing and achieving self-sufficiency.

The primary objective of the Family Rapid ReHousing Case Manager is to move families from shelter or other settings qualifying as literally homeless into permanent housing as quickly as possible and to provide case management services to ensure they remain stably housed after exiting homelessness.

The Family Rapid ReHousing Case Manager is primarily responsible for working with families experiencing homelessness who are referred through Hennepin Countys Coordinated Entry System. This involves intensive housing search assistance and stabilization case management services in the home once housing has been secured. Rapid ReHousing clients are eligible to receive case management services for six to nine months after moving into housing. In addition this case management role will maintain regular contact with landlords working with our program cultivate relationships with new landlords and assist with housing search for program participants.

Position Responsibilities:

• Work with families experiencing homelessness in Hennepin County to assist them with transitioning from homelessness to stable housing.
• Search for housing and negotiate with landlords on behalf of participant.
• Provide structured case management services for families with a focus on housing stability through regular home visits* once housing has been secured.
• Support families in addressing barriers to housing stability with a focus on increasing income.
• Connect families to mainstream resources that continue after the termination of our services.
• Build relationships with landlords to help clients find and maintain housing
• Mediate landlord-tenant issues.
• Educate clients about tenant responsibilities and rights financial management and affordable housing opportunities
• Work cooperatively and collaboratively with other agency staff and Hennepin County shelter staff to meet the clients needs.
• Manage multiple sources of funds to assist clients maintain accurate records of expenditures.
• Complete accurate case notes data collection and documentation for assigned clients in a timely manner.
• Must be able to attend home visits and apartment showings with clients including units that may only be accessible by climbing stairs.
• Performs all other duties as assigned.

Position consists of approximately 50% direct client contact and 50% indirect client-related work (i.e. documentation communicating with collateral partners preparing for client meetings attending trainings and community events).

Required Qualifications:

• Must have valid Drivers License and pass a DHS NetStudy 2.0 background check and a driving record background check.

In addition successful applicants will embrace the following perspective skills and abilities:

• Commitment to Agate Housing and Services values and mission of ending homelessness and relieving hunger through action and advocacy.
• Commitment to working towards an anti-racist culture both within Agate Housing and Services and the broader community.
• Hold the belief that every household can achieve housing stability.
• Commitment to harm reduction and housing first philosophies.
• Work respectfully with clients coworkers and key stakeholders who are diverse with respect to race ethnicity gender identity sexual orientation socio-economic status and religion.
• Ability to establish rapport quickly with people experiencing a crisis through use of trauma informed care client centered care and strengths-based approaches.
• Ability to meet expectations regarding paperwork and documentation through organizational skills a strong attention to detail and the ability to work efficiently and accurately competency and comfort using technology and computers.

Experience that gives applicants the required skills abilities and perspectives listed above are commonly gained through one or more of the following:

• Personal experience with homelessness.
• Experience working interning or volunteering with people experiencing homelessness.
• An Associates Bachelors or Masters degree in a relevant field such as Social Work (with accompanying licensure) Human Services or Family Studies.

Preferred Qualifications:

• Two years experience working with people experiencing homelessness.
• Fluency in languages used by our clients (Spanish Amharic Oromo Somali ASL)

Community Travel & Transportation Responsibilities:

This position requires regular travel within the community to attend meetings provide client support and fulfill program-related duties. Employees may be required to transport clients or travel independently using their own personal vehicle. Mileage and other eligible travel expenses will be reimbursed in accordance with company policy. A valid drivers license reliable transportation and current auto insurance are required.

This job description is intended to outline the general nature and level of work performed by employees within this role. It is not an exhaustive list of all responsibilities duties or qualifications required for the position. The organization reserves the right to modify add or remove job duties as business needs evolve.

How to apply

Visit and select the opening for which you wish to apply. Submit your information under Apply Now and you will be directed to the full application where you can upload your resume and cover letter. If you have previously created an account to apply for a position at Agate Housing and Services log in to your account before attempting to apply for another position.

Applications will be accepted until position is filled. Qualified applicants will be selected for interviews as applications are received. No phone calls please.

Agate Housing and Services is proud to be an equal opportunity workplace and strives to promote an environment that is diverse and inclusive where all individuals are treated with dignity and respect. Agate Housing and Services is an equal opportunity employer and encourages applications from people of color indigenous people persons with disabilities and LBGTQ individuals.