Front Desk Lead

Job Description
Join Our Team as a Front Desk Lead at Shoshone-Bannock Casino Hotel!

Are you a motivated and detail-oriented individual with a passion for hospitality Were looking for a Front Desk Lead to support our hotel operations and ensure exceptional guest service. If you thrive in a fast-paced environment and enjoy leading by example this is the perfect opportunity for you!

What Youll Do:

• Guest Services: Greet guests handle check-ins and check-outs and respond to inquiries with professionalism.
• Reservation Management: Assist with booking tracking charging and entering room reservations.
• Revenue Oversight: Ensure all guest room rates and revenues are administered correctly.
• Administrative Support: Maintain incoming emails track hotel leads guest inquiries and casino promotions.
• Communication: Speak clearly and professionally; answer phones using proper etiquette.
• Hotel Knowledge: Be familiar with hotel amenities promotions restaurants and policies to assist guests.
• Cash Handling: Manage assigned safety deposit box perform daily cash deposits and comply with variance policy.
• Daily Operations: Complete the Daily Checklist shift reports and ensure smooth shift transitions.
• Confidentiality: Maintain confidentiality of guest and company information.
• Key Handling: Follow all key handling policies and procedures.
• Team Support: Perform other reasonable job duties as requested by supervisors.

What Were Looking For:

• Education & Experience:
  • G6: High School Diploma or GED required; 12 years experience preferred.
  • G7: Two-year college certificate in Business Administration/Management; 23 years supervisory experience preferred.
  • G8/S1-3: AA in Hospitality; 3 years supervisory experience required.
  • Preferred: Customer Service Certification Emergency First Aid Training Online Travel Agent experience Hotel Supervisor Essentials and bilingual in Shoshone-Bannock or Spanish.
• Special Qualifications: Strong organizational skills self-motivated dependable and able to work independently.
• Certificates License and Registrations: Must submit supporting documents of education and training. Must obtain and maintain a valid Drivers License and qualify for Fleet Management coverage.

Physical Demands:

• Communication: Ability to talk and hear regularly.
• Mobility: Ability to stand for long periods (610 hours) walk sit use hands and fingers and reach with arms.
• Lifting: Occasionally lift and/or move up to 50 lbs.
• Vision: Close vision distance vision color vision peripheral vision depth perception and ability to adjust focus.

Work Environment:

• Public Environment: Work in a public setting with moderate to loud noise levels especially on the casino floor.
• Equipment Use: Use standard office equipment such as computers phones photocopiers and fax machines.

Discover Amazing Benefits at Shoshone-Bannock Casino Hotel!
At Shoshone-Bannock Casino Hotel we believe in taking care of our team members. Check out the fantastic benefits youll enjoy when you join our family:

Paid Leave and Holidays:

• Generous PTO and vacation days to recharge and relax.
• Ceremonial leave to celebrate important cultural events.
• Various holidays off to spend time with family and friends.

Comprehensive Benefits Package:

• Health Insurance: Medical Dental Vision and Prescription coverage.
• Life & Disability: Basic Life/AD&D/Dependent Life Short and Long-Term Disability.
• Telemedicine: Access healthcare professionals from home.
• Employee Assistance Plan (EAP): Support for personal and professional challenges.
• Supplemental Products: FSA Hospital Indemnity Critical Illness Accident Identity Theft Protection and Whole Life with Long Term Care.
• Retirement Plans: 401K and ROTH plans.

Enrollment Information:

• Open Enrollment: Once yearly.
• Eligibility: All permanent full-time employees (30 hours/week) after probationary period.

Ready to lead with excellence and enjoy these amazing benefits Apply now and become a part of our team at Shoshone-Bannock Casino Hotel!

Please fill out the attached application and send it to Josephine Tuell at . If you have any questions or concerns please reach out to Josephine at ext. 3041.