ServiceNow Lead Developer

Lead ServiceNow Developer

• Duration: Fulltime Permanent
• Location: New York City NY 10007
• Work Modal: 3 days in office
• Salary: $115K - $130K /Annum Benefits
• Interviews: 3- 4 rounds (final round will be onsite)

Job Description:

Must have skills Strong experience in ITAM (SAM HAM) ITSM ITOM CMDB modules. Experience in managing onshore offshore teams.

10-15 years work experience. Minimum 2 years of experience managing teams. Should have done at least 3 end to end implementations. Good comm skills.

Company Description

We are a Digital Product Engineering company that is scaling in a big way! We build products services and experiences that inspire excite and delight. We work at scale - across all devices and digital mediums and our people exist everywhere in the world (18000 experts across 38 countries to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues. That is where you come in!

Job Description

• Lead the end-to-end configuration and setup of ServiceNow instances.
• Develop and implement Incident Management Change Management Asset Management and Service Request Management modules.
• Configure SSO email notifications MID Server setup user groups and permissions.
• Integrate ServiceNow with third-party applications such as ESRI (ArcGIS) ARMIS Security PDQ Inventory and Hexagon/Infor EAM (AMPS).
• Implement and maintain CMDB ITSM ITOM Discovery and Service Management HAM SAM Chatbot and SecOps.
• Develop and execute functional system integration data migration performance and cross-browser testing.
• Ensure compliance with clients security standards and remediate vulnerabilities.
• Provide technical documentation including system maps workflow diagrams wireframes data dictionaries and migration plans.
• Conduct UAT (User Acceptance Testing) assist in issue tracking and refine the system based on feedback.
• Develop and deliver end-user and technical training programs.
• Collaborate with stakeholders and project teams to define system requirements and implementation strategies.
• Manage client communications effectively including technical discussions issue resolution and regular status updates.

Qualifications

Desired Technical Skills:

• Expertise in ServiceNow platform development and administration.
• Strong proficiency in ServiceNow modules including ITSM ITOM HAM SAM SecOps and Service Portal.
• Hands-on experience with ServiceNow integrations (REST SOAP MID Server API connectors).
• Proficiency in JavaScript Glide scripting AngularJS and other ServiceNow development tools.
• Experience with workflow automation UI policies business rules ACLs and catalog items.
• Knowledge of data migration techniques and best practices.
• Understanding of security and compliance frameworks including application vulnerability remediation.
• Strong experience in performing code reviews and enforcing best practices.
• Ability to troubleshoot and provide solutions for technical issues.

Desired Communication & Soft Skills:

• Ability to translate business requirements into technical solutions.
• Strong problem-solving skills and the ability to troubleshoot complex issues.
• Excellent documentation and reporting skills.
• Strong collaboration and teamwork abilities especially in client-facing environments.
• Strong team-leading skills with the ability to train and mentor developers.
• Manage technical delivery of the work items as per the defined project milestones.
• Clear and concise verbal and written communication skills.
• Experience in managing client interactions setting expectations and driving technical discussions.

Qualifications:

• Bachelors or Masters degree in Computer Science Information Technology or a related field.
• 9 years of experience in ServiceNow development configuration and administration with 2-3 major end-to-end implementations completed.
• ServiceNow Certified System Administrator (CSA) and Certified Application Developer (CAD) preferred.
• Experience working on government or US public sector projects is a plus.