Low Voltage Equipment Service Technician (49064)
Low Voltage Equipment Service Technician (49064)
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$ 53000 - 74287
1 Vacancy
Job Description
At STERIS we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.
Position Summary
Our team of Procedural Service Technicians build the foundation of trust and exceptional service support. They strive for One Of A Kind experiences as they perform immediate equipment servicing and identify quote and coordinate service offerings to meet Customer needs.
Successful incumbent performs effective on-site preventative maintenance troubleshooting repair equipment modification and installation support on complex mechanical electro-mechanical and electronic units primarily in a hospital environment under a highly regulated time-sensitive environment. Our technicians provide Customers with basic information pricing and options and focus on clear proactive communications during all service phases to optimize Customer operations. This role demonstrates high adaptability and sound judgement to changing needs and demands.
Partnering with cross-functional teams (Tech Support Engineering Service Contract Management) and escalates issues appropriately. Utilizes advanced technology platforms to complete compliance-regulatory requirements resolve and document troubleshooting issues and improve the overall Customer experience.
Successful incumbent demonstrates fundamental skills and competence in being a Trusted Advisor to STERIS Customers in maintenance and procurement of medical devices and consumable products as part of a high performing team. This includes successful completion of STERIS technical and Customer engagement training (Achieving One of Kind Service).
What Youll Do as a Procedural Service Technician
- Drive Customer satisfaction through pro-active communication and commitment to resolving Customer issues/problems expediently.
- Perform preventive and corrective maintenance required on STERIS Surgical product lines related product lines and related competitive equipment in a safe and efficient manner. This includes: disassembling replacing or repairing defective parts; rewiring or reassembling as required; troubleshooting adjusting/calibrating and certifying equipment ready for use by using standard and specialized tools and test equipment (i.e. schematics diagrams technical manuals etc.).
- Perform Customer training and in-servicing on assigned equipment (lights tables integration etc.). Coordinate these activities with DSM and Capital Account Manager.
- Ensure a positive Customer experience by performing installations or conversions on assigned equipment and start up custom equipment as required. Perform site visits for small projects and coordinate activities with project managers and/or installers.
- Utilize technology (smart phone laptop computer and related software and applications) to perform administrative duties as assigned to ensure effective planning utilization and required document completion. This includes but is not limited to: scheduling and updating work activities in Siebel complete service reports and activities on-site; communicate effectively with internal and external Customers; troubleshoot equipment improve productivity learn new technologies; maintain on-site Customer Service Logs according to STERIS procedures; and maintain tools and parts inventory to prescribed levels.
- Establish and maintain effective communicative relationships with Customers managers support functions and the sales organization. Communicate activities to Customers related to scheduling Preventative Maintenance and estimated time of arrival for unscheduled work. Pro-actively respond to and resolve Customer problems/issues. Utilize provided product and industry knowledge to assure Customers expectations of service are exceeded. Recommend product enhancements based on knowledge of the Customers equipment applications and processes. Actively seek continuing education opportunities.
- Increase company growth through identifying sales opportunities and recommending STERIS products/services to Customers. Communicate leads to management and sales staff. Be a positive ambassador for STERIS at Customer sites.
- Must learn and use proper operating room and hospital protocols while on-site. Must abide by all STERIS and Customer Health & Safety protocols and procedures. These may include OR Protocol and Sterile Field guidelines.
- Assist DSM by conducting or assisting with inventory procedures to ensure inventory levels are maintained according to company policy and resolve outstanding purchase order issues once recognized by the DSM.
The Experience Skills and Abilities Needed:
High School Diploma or GED w minimum of 4 years of work experience including 2 years mechanical/technical directly related experience (e.g. mechanical electrical HVAC automotiveIT).
Customer and team engagement experience.
Basic computer skills (MS windows/email navigation mobile app data input into multi systems).
Effective written and verbal communication skills.
Valid drivers license and the ability meet all required background and physical assessment elements to obtain & maintain existing and new vendor credentialing requirements.
Ability to work flexible hours sometimes outside normal business hours and including over night travel (amount may vary based on district geography).
Ability to establish effective home office (High Speed internet conducive working space secure company owned equipment and info).
*Associates degree or related certifications in technical/mechanical area competitive equipment training or related military experience may be considered towards technical experience requirement.
What STERIS Offers:
We value our employees and are committed to providing a comprehensive benefits package that supports your health well-being and financial future.
Here is a brief overview of what we offer:
Market Competitive Pay
Extensive Paid Time Off and (9) added Holidays
Excellent Healthcare Dental and Vision Benefits
Long/Short Term Disability Coverage
401(k) with a company match
Company car and cell phone provided
Maternity and Paternity Leave
Additional add-on benefits/discounts for programs such as Pet Insurance
Tuition Reimbursement and continued education programs
Excellent opportunities for advancement in a stable long-term career
Pay range for this opportunity is$53000.00-$74287.50. This position is eligible for BONUS PARTICIPATIONOR a INSERT COMMISSION RATE RANGE IF APPLICABLE commission.
Minimum pay rates offered will comply with county/city minimums if higher than range listed. Pay rates are based on a number of factors including but not limited to local labor market costs years of relevant experience education professional certifications foreign language fluency etc.
STERIS offers a comprehensive and competitive benefits portfolio. Click here for a complete list of benefits:
STERIS Benefits
STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare life sciences and dental products and services. STERIS is a $5 billion publicly traded (NYSE: STE) company with approximately 17000 associates and Customers in more than 100 countries.
If you need assistance completing the application process please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status.
STERIS is an Equal Opportunity are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited hired trained transferred and promoted in all job groups regardless of race color religion age disability national origin citizenship status military or veteran status sex (including pregnancy childbirth and related medical conditions) sexual orientation gender identity genetic information and any other category protected by federal state or local are not only committed to this policy by our status as a federal government contractor but also we are strongly bound by the principle of equal employment opportunity.
The full affirmative action program absent the data metrics required by 60-741.44(k) shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your locations HR Office during normal business hours.
Required Experience:
IC
Employment Type
Full Time
