Senior Production Support Engineer
Senior Production Support Engineer
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$ 110000 - 120000
1 Vacancy
Job Description
Were building a relationship-oriented bank for the modern world. We need talented passionate professionals who are dedicated to doing whats right for our clients.
At CIBC we embrace your strengths and your ambitions so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC please visit
What youll be doing
Youll be joining CIBCs Application Support Team. Youll be responsible for providing investigation and second level support on client issues technical issues system/web site outages and questions from all internal and external application by maintaining prioritization and addressing to respective CIBC technology groups and vendors. Youll be responsible for maintaining the production applications and day-to-day operational activities manage escalations and modify established procedures / approaches to suit specific situations including 24 x 7 support and coordination of recovery efforts.
Work Arrangement: At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work youll work in a hybrid environment with the expectation to be onsite at least 2 days per week while the other days may be remote.
How youll succeed
Minimum of 3 to 5 years of experience in an application support role 1 to 3 years of business experience in banking.
Experience with user provisioning software and managing user provisioning migrations and/or software implementations.
Experience with using ITIL Change Incident and Problem management processes.
Coordinating the production support needs.
Responsible for documentation such as deficiencies deviations application flow diagrams SCM plans etc.
Problem solving critical thinking and decision-making skills required..
Familiarity with public cloud technologies such as Azure.
Understanding of RBAC Privileged Access Management and Privileged Identity Management concepts.
File integration experience would be nice to have.
Validate and submit responses to requests for information from audits.
Embrace and advocate change.
Influential relationship management and networking inspiring outcomes by sharing expertise.
Digitally savvy; innovative embrace evolving technologies; easily adapt to new tools and trends.
Solid collaborator:Support and mentor intermediate analysts
Preferred Formal Education: Bachelors Degree or equivalent experience.
Who you are
You can demonstrate experience in: internal applications you have working knowledge of brokerage products/services structure and operations sufficient to apply and adopt standard practice and processes for generally-related operational activities.
Your influence makes a difference. You know that relationships and networks are essential to success. You inspire outcomes by sharing your expertise.
Youre digitally savvy. You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends.
You know that details matter. You notice things that others dont. Your critical thinking skills help to inform your decision making.
You put our clients first. You engage with purpose to find the right solutions. You go the extra mile because its the right thing to do.
Values matter to you. You bring your real self to work and you live our values - trust teamwork and accountability.
Production support. You are able to investigate and define operational issues and prioritize based on severity risk and/or strategic business needs. Manage issue logs and Contact Centre requests. Design and implement solutions to prevent recurrence with the end goal of ensuring clients satisfaction.
Partnership. Liaison with business partners technology partners senior management team internal and external clients. Ensure internal clients are well-informed of the team mandate and nature including relevant policies and legislation changes. Promote and support the concepts products and services of the Channel Support area.
Projects delivery. Perform as subject matter expert in the assessment of impacts for planned system changes and projects ensuring compliance with relevant organization standards (Business Continuity Security Compliance and Privacy); develop and maintain productive relationships with Technology QA Project team and others. Research evaluate and support the development and implementation of new and/or revised policies procedures and standards. Investigate research and provide recommendations on issues and system outages.
Systems Implementation and Maintenance. Lead and/or coordinate technical research design configuration testing and integration of cross functional multi-platform application systems. Perform application changes utilizing the change management process. Ensure adherence to all regulatory and information security standards and policies are maintained in all aspects of the application management. Perform or coordinate testing of solutions prior to moving to production.
Troubleshootingand Technical Skills. Work closely with key business and technology partners to ensure that business and internal client impact issues are well understood addressed and resolved. Utilize Incident and Problem Management to effectively resolve incidents and find root cause.
Relationship Management. Build strong relationships and partnerships with technical team members clients vendors and peers. Lead discussions listen and ask the right questions to ensure needs and issues are identified and recommend/implement solutions. Express oneself and communicate with others verbally at an advanced level; recognizing that verbal communication is more than just language - it includes tone style and structure.
California residents your privacy rights regarding your actual or prospective employment
At CIBC we offer a competitive total rewards package. This role has an expected salary range of $110000.00 - $120000.00 for the Chicago market based on experience qualifications and location of the position. The successful candidate may be eligible to participate in the relevant business units incentive compensation plan which may also include a discretionary bonus component. CIBC offers a full range of benefits and programs to meet our employees needs; including Medical Dental Vision Health Savings Account Life Insurance Disability and Other Insurance Plans Paid Time Off (including Sick Leave Parental Leave and Vacation) Holidaysand 401(k) in addition to other special perks reserved for our team members.
This position does not offer visa sponsorship.
#LI-TAWhat CIBC Offers
At CIBC your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career rather than just a paycheck.
We work to recognize you in meaningful personalized ways including a competitive salary incentive pay banking benefits a benefits program* a vacation offering wellbeing support and MomentMakers our social points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
*Subject to plan and program terms and conditions
What you need to know
CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation please contact
You need to be legally eligible to work at the location(s) specified above and where applicable must have a valid work or study permit.
We may ask you to complete an attribute-based assessment and other skills tests (such as simulation coding MS Office). Our goal for the application process is to get to know more about you all that you have to offer and give you the opportunity to learn more about us.
Job Location
IL-70 W Madison St 10th FlEmployment Type
RegularWeekly Hours
40Skills
Application Production Support Change Management Implementation Planning Production Support Technical Issues Technical KnowledgeRequired Experience:
Senior IC
Employment Type
Full-Time
