IT Business Services PrincipalConsultant (424121)

We help the world run better

At SAP we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences values flexibility and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative caring team environment with a strong focus on learning and development recognition for your individual contributions and a variety of benefit options for you to choosefrom.

About the Team:

The Enhanced Operation Service is part of SAP Enterprise Cloud Services Delivery organization. This is a dedicated team which will focus on leading and optimizing strategic customers end-to-end delivery and operation model during the customers cloud transformation journey. We provide a spectrum of cloud deployment options for our customers with our own infrastructure our partners and through public cloud infrastructures.

Enhanced Operations Service Execution Specialist plays a pivotal role within the SAP ECS Enhanced Operations Service (EOS) organization serving as a trusted advisor responsible for safeguarding and optimizing strategic customers investments in SAP Enterprise Cloud Services.

The Role:

We are looking for an experienced SAP technology professional expert for the Enhanced Operations Service (EOS) team who should have a proven track recordinat least in one of the areas like SAP Basis HANA DB Server management Critical Situation Handling Project Management with a strong technical and process background.A customer first mindset is a must.

As an EOS Service Execution Specialist - you are responsible for:

• Ensure the execution of planned changes requested by customers are completed as per the activity schedule tracking and achieving various ambitious service KPI and SLAs.
• Immediate execution of customer service request which are critical during special phases of the customer life cycle.
• Quick responses during escalations ensure no service requests are impacted in the delivery phase identifying and driving initiatives to improve the customer operations.
• Analyse customer feedback on the service request execution quality and bring about changes in a more structured and time bound manner.
• Drive feedback relevant to procedure and process with relevant teams and drive it to completion.
• Coordinate and orchestrate the work between the various teams with Strong collaboration with other units within and outside Enterprise Cloud Service units.
• Bring in Continuous Improvement Initiatives to address customer pain points and enhancements in the Service Delivery
• Process improvement initiatives for daily operational activities
• Streamline standard operating procedures by focussing on automation enhancements.

Role Requirements:

• Bachelors degree or higher in one of the following areas: Computer Science Engineering Information Technologies Management.
• 15 years of work experience as a Technical SAP NetWeaver Consultant (ABAP and Java Basis Administration)
• Hands-on experience with Business Objects Products (BOBI BODS etc.)
• Hands-on experience in UNIX/Linux OS HANA and Sybase ASE Database relevant.
• Working knowledge of Network and Storage.
• Excellent hands-on experience in one of the areas like Basis Lifecycle events (Upgrades / Updates). SAP Project Management Support Knowledge of products like SAP Cloud-Connector S4 would be essential.
• Excellent hands-on experience with SAP technologies like SAP NetWeaver Business Objects SAP HANA and SAP Sybase Adaptive Server Enterprise (ASE)
• Experience with Managed/Hosting services or SAP Private Cloud or Public Cloud Operations/Support is an added advantage.
• Hands-on experience with working on System Copies DB export-import and disaster recovery strategy Client administration Application upgrades and migrations is essential.
• Experience in working with Linux pacemaker environment is required.
• Hands-on experience with the following products is preferred: Content Server Convergent Charging MDM GK Software OpenText SAP Cloud Connector TOMCAT IDM SCM Optimizer SAP Mobile Platform TREX Business Connector
• Cloud knowledge (e.g. experience of working in Public Cloud Domains like Microsoft Azure AWS and GCP)is preferred.
• Experience working in an international environment being able to work effectively with international and virtual teams.
• Capable in technical documentation and creation of knowledge-based assets (KBAs)
• Ability to continuously acquire new knowledge proactively and independently.
• Analytical and solution-oriented thinking
• Experience in working with ITIL framework certification.
• Strong customer service focuswith Customer first Mindset

#SAPECSCareers

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software SAP has evolved to become a market leader in end-to-end business application software and related services for database analytics intelligent technologies and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide we are purpose-driven and future-focused with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries people or platforms we help ensure every challenge gets the solution it deserves.At SAPyou can bring out your best.

We win with inclusion

SAPs culture of inclusion focus on health and well-being and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP we believe we are made stronger by the unique capabilities and qualities that each person brings to our company and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application please send an e-mail with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age race religion national origin ethnicity age gender (including pregnancy childbirth et al) sexual orientation gender identity or expression protected veteran status or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 424121 Work Area: Information Technology Expected Travel: 0 - 10% Career Status: Professional Employment Type: Regular Full Time Additional Locations: #LI-Hybrid.