General Manager
General Manager
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$ 90000 - 95000
1 Vacancy
Job Description
As General Manager of Riviera Beach House you are not just running a hotelyoure curating an experience. This is a high-touch hands-on leadership role perfect for someone with strong operational acumen an innovative sales mindset and a deep passion for boutique hospitality along with meticulous attention to detail. Youll work closely with ownership to co-create and elevate the hotels personality identity and guest journey. Together youll push the boundaries of hospitality transforming great stays into unforgettable moments that resonate far beyond checkout.
What Youll Do
- Craft Unforgettable Stays: Personally deliver service that is thoughtful authentic and unmistakably Riviera.
- Lead Boutique Operations: Oversee daily guest experience functions including front desk housekeeping maintenance activations F&B Sales & Marketing and community engagement.
- Drive Sales: Focus on maximizing direct bookings implementing upselling strategies leveraging online marketing and creating strong guest relationships.
- Drive Financial Performance and Expense Control: Manage budgets forecasts and financial reporting with accountability and precision.
- Inspire Your Team: Mentor empower and grow a team that reflects the vibrant creative culture of Santa Barbara and strives to promote the hotels vision.
- Connect with the Community: Represent and actively promote the hotel with pride and develop meaningful local partnerships and cultural collaborations to tie into the guest experience.
- Collaborate with Ownership: Work side-by-side with ownership to develop and refine guest programming design direction and community engagement.
- Collaborate with Restaurant Tenant: Work closely with FB partner to ensure hotel standards are met and develop cross-promotional opportunities to enhance guest experience and revenue opportunities.
- Execute Programming and Activations: Ensure quality execution of activations and special events to create value in the guest experience and amenities.
- Balance Style and Substance: Elevate service preserve brand integrity and create elements of surprise and delight with little luxuries that create big impressions.
You Lead By Example
- Embody Riviera Beach Houses artistic approachable and elevated brand and ensuring consistent quality control and adherence to brand standards.
- Stay deeply involved in daily operations property inspections and renovations.
- Maintain open honest communication with both your team on and above property and hotel ownership.
- Cultivate a culture of excellence joy and hospitality connecting personally with guests and team members.
- Create a personalized guest experience where guests feel seen heard and inspired.
What You Bring
- 2 years as a General Manager or equivalent in a boutique lifestyle or independent hotel. Luxury Hotel background is a plus.
- A strong sales mindset and innovative strategies to drive business.
- A creative mindset and deep appreciation for experiential hospitality.
- Proven operational leadership across multiple departments and ongoing training for the team.
- Experience working directly with ownership or asset partners on programming and elevating guest journey design.
- Stellar communication and team-building skills.
- Confidence in reading financial reports and managing budgets.
- Knowledge of hospitality systems (PMS POS) and comfort with tools like Microsoft Office.
- A passion for Santa Barbaras local flavor is a plus.
Additional Essentials
- Frequent on-your-feet presenceindoors and outdoorswith light lifting (up to 20 lbs).
- Availability for weekends holidays and evenings based on business need and seasonality of the hotel.
- Commitment to safety inclusion and an inspired workplace.
A Final Note
This is not your traditional GM roleits a collaboration in hospitality design and storytelling. Youll help define what Riviera Beach House means to every guest who walks through our doors. This is your chance to build something specialand shape what boutique hospitality looks like when its done with passion purpose and soul.
Health Benefits Travel Perks & More
Medical Dental and Vision Insurance 401k Vacation and Sick Leave are offered with this position along with a Team Member Travel Program encouraging each team member to visit sister properties and enjoy exclusive team member rates for rest and relaxation. Pacifica also encourages quarterly team building and giving back to the communities in which they work through regular volunteering and select charity promotions throughout the year.
Salary Range: $90000 - $95000/year
Required Experience:
Director
Employment Type
Full-Time
