Manager, Payments Incident Response (223372)

Requisition ID: 223372

Join a purpose driven winning team committed to results in an inclusive and high-performing culture.

The Manager Payments Incident Response plays a key role in supporting the global payments resiliency framework with a focus on implementing effective recovery strategies in the event of a payment system disruption. This individual is responsible for protecting the banks critical payment services from technology failures outages and potential threats from malicious parties. In the event of an incident the Manager will coordinate cross-functional teams to execute containment and recovery plans minimizing the impact on both the bank and its customers.

Is this role right for you In this role you will:

• Engage in and support the incident response process for payment applications including the timely identification classification prioritization and resolution of payment-related incidents.
• Prioritize efforts to identify and mitigate client impact during incidents and effectively communicate with clients and stakeholders to uphold trust and transparency.
• Identify and track action items aimed at improving payments resiliency based on post-incident reviews and RCA findings. Ensure accountability and follow-up on action items to drive continuous improvement in payment systems reliability and stability.
• Drive the identification definition and benefits quantification of operational change proposals created to improve resiliency through prevention and effective recovery from payment outages.
• Optimize resilient operational processes and drives end to end operational efficiency by collaborating with payment transformation teams across business operations finance compliance AML and technology.
• Develop a deep understanding of the end-to-end payment process working across operational teams in GWO (Global Wholesale Operations) MTO (money Transfer Operations) Treasury Finance Global Ops BSC Canadian Banking and Compliance to ensure successful implementation of target state processes.

Do you have the skills that will enable you to succeed in this role Wed love to work with you if you have:

• Bachelors degree in business administration Engineering Computer Science or related field.
• 3 years of experience in payments operations incident management or related field.
• Excellent communication skills with the ability to effectively collaborate with cross-functional teams and stakeholders.
• Proven knowledge of the high-value payments domain including wire payments SWIFT ISO20022 FI Clearing Financial Market Infrastructures (FMI) and other global RTGS models.
• Solid knowledge of the domestic low-value payments domain including ACSS EFTs ACHs bill payments cheque processing and clearing Interac and real time payment and settlement frameworks in production and under development
• An Agile mindset with a focus on delivering business value associated with operations transformation.
• Experience in related Payments operations or other areas of capital markets including FX reconciliation settlement.
• Strong analytical skills results orientation and data-driven approach in decision making (via KPIs and metrics).
• Proven leadership collaboration and presentation skills with broad audience od stakeholders.
• Certification in relevant areas such as ITIL or PMP is a plus.
• Spanish fluency is considered an asset.

Whats in it for you

• A rewarding career path with diverse opportunities for professional development
• A culture that promotes teamwork and cross-functional collaboration to achieve business goals. Inclusive workplace that values diversity of thought background and experience
• A competitive compensation and benefits package
• Opportunity to work with a very enthusiastic team that helps our clients by ensuring the Bank is able to continue to operate to deliver key business services.
• Hybrid working environment allowing for work/life balance

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: for every future we help our customers their families and their communities achieve success through a broad range of advice products and services including personal and commercial banking wealth management and private banking corporate and investment banking and capital markets.

At Scotiabank we value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including but not limited to an accessible interview site alternate format documents ASL Interpreter or Assistive Technology) during the recruitment and selection process please let our Recruitment team know. If you require technical assistance please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however only those candidates who are selected for an interview will be contacted.