Volunteer Services Coordinator

Looking to make a difference in the lives of pets and people With an almost year-round beautiful blue sky and a scenic mountain backdrop HSPPR is a nonprofit animal shelter serving El Paso Pueblo and Douglas Counties as well as the City of Centennial. We employ a total of 200 employees. We are an organization that celebrates and prioritizes diversity and inclusion.

Job Summary

The Volunteer Services Coordinator assists with operating the shelter volunteer program in Colorado Springs to support HSPPRs operational goals and services; is responsible for the volunteer experience and Works alongside the Volunteer Services team. Coordinates with all HSPPR departments to assess volunteer needs. The Volunteer Services Coordinator ensures an environment of compassionate and respectful animal and people care in accordance with HSPPRs mission core values goals and management philosophy. A successful Volunteer Coordinator is highly collaborative people-focused and has a strong desire to serve the volunteers and staff of HSPPR.

Key Duties and Responsibilities

Shelter Volunteer Program Development

• Responsible for onboarding new volunteers including but not limited to reviewing applications background checks confirming volunteer fee payments contacting applicants performing phone interviews scheduling calls sending out training materials and any follow-up as needed.
• Assigns new volunteers within a department or program. Helps monitor volunteer schedules. Moves volunteers to new positions based on volunteer interest and shelter needs if necessary.
• Regularly schedules and monitors general volunteer training sessions including coordinating with trainers.
• Executes safety protocols for volunteers to ensure consistent humane treatment and handling of animals.
• Evaluates the progress of the individuals enrolled in the volunteer program provides feedback to volunteers on their performance and encourages growth within the organization.
• Regularly schedules and monitors general volunteer training sessions to ensure that volunteers receive consistent information and training on organizational policies animal handling and safety procedures. Train trainers schedule classes and assist in training as needed.
• Responsible for data input and management within Volunteer Management System and Shelter Inventory Systems.

Relationships

• Point of contact for shelter volunteers and staff; Prioritizes volunteer needs and knows when to escalate issues to the Director of Volunteer Services and Education.
• Cultivates and maintains relationships with all shelter volunteers including prospective volunteers.
• Actively supports staff and volunteers and promotes the development of skills related to the advancement of HSPPR goals and mission. Provides quality service to customers volunteers and staff recognizing their individual contributions to the success of our organization. Implements recognition system for volunteers.

Communication

• Ensures regular communication with active volunteers through newsletters emails meetings bulletin board(s) and other forms of communication.
• Communicates with and provides regular feedback and/or coaching to potential volunteers and current volunteers in a professional and timely manner.

Fiscal Responsibility

• Assists with ordering maintenance and inventory of supplies and equipment for the volunteer program.
• Plans and organizes in anticipation of future needs.
• Commitment to the mission values goals and success of HSPPR.

Supervisory Duties

• No staff supervisory responsibilities

Physical Demands

• Regularly sits at a computer station often in a shared office environment.
• The employee must regularly lift and/or move 25 or more pounds of moving weight and occasionally lift and/or move up to 40 or more pounds of moving weight.
• Occasionally required to climb or balance stoop kneel crouch crawl and smell.
• Regularly required to sit reach with hands and arms talk hear and is frequently required to stand and walk. May be expected to be on their feet for extended periods of time.
• Must be able to use both hands and arms to grip pull and push utilizing safety equipment such as but not limited to catch poles snappy snares leashes ropes and muzzles.
• Consistently exposed to animals in the workplace and animal allergens under conditions with limited alternatives available.
• Specific vision abilities required include close vision distance vision color vision peripheral vision and depth perception.
• Must handle various animals of various sizes which may include aggressive animals and potential exposure to zoonotic diseases.
• Regularly exposed to noise and potential exposure to hazardous weather conditions.
• Potential exposure to cleaning supplies and/or other substances containing toxic or caustic chemicals.

Schedule Requirements

• Tuesday - Saturday; Schedule may include weekend evening and holiday work.

Education/Experience Necessary

• 1 years experience in volunteer services customer service or human resource management or a combination of related education and work experience preferred.
• Experience recruiting and working with volunteers or previous experience as a volunteer preferred.
• Possess excellent communication and organizational skills. Must be detail oriented.
• Experience working in an animal welfare organization preferred animal handling experience a plus.
• Excellent interpersonal and team-building skills are required.
• Emotional intelligence skills essential; able to address people in a calm and professional manner.
• Able to facilitate small group and large group discussions and lead training classes.
• Positive attitude and ability to build rapport at all levels of the organization.
• Proficient in Microsoft Office software data entry and reporting.

** Application Deadline on Wednesday June 4 2025 or until position filled **

The core values of the staff unite us and guide us to provide the best service to the animals in our care our organization and our community.

Core Values Statements-

• • Compassion: We believe that animals matter. We are committed to treating animals and people with kindness respect and compassion.

• • Stewardship: We are accountable and transparent in our actions and in the use of our resources to build trust in those we serve.

• • Integrity: We believe we can make the greatest impact by staying true to our mission always doing what is best for the animals and people of our community and by standing united in our decisions.

• • Excellence: We are passionate about our mission and strive for excellence through continual learning innovation and the development of our board staff and volunteers.

• • Collaboration: We seek strategic partnerships and alliances to advance the welfare and protection of animals and people.

• • Service: We exist to serve our communities and operate with this commitment to serve as front and center in all we do.

As a condition of employment with HSPPR you will be required to authorize HSPPR and ProScreening to conduct a background check before confirming an employment start date. The background check will include a criminal investigation verification of citizenship/immigration status and a motor vehicle record. By applying for this position you acknowledge and agree that any offers of employment will be contingent upon completion of the background check to the satisfaction of HSPPR.

In consideration of any offers of employment made as a result of your interest in this position by applying for this position you hereby waive any and all claims that you may have against HSPPR for invasion of privacy in respect to drug testing and background checks as listed above.

Required Experience:

IC