Community Manager
Community Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
We are a crowdfunded company and have a dedicated and enthusiastic community of backers who are helping us create the Best Damn Space Sim Ever. We want to build the best we can deliver and we believe wholeheartedly in the value of exceptional diverse talent.
Cloud Imperium Games is a leading game development company known for its innovative and immersive gaming experiences. We are dedicated to creating high-quality games that captivate and engage players worldwide. Our Austin studio is a dynamic and collaborative environment where creativity and passion thrive.
Founded in 2012 by renowned game developer Chris Roberts Cloud Imperium Games (CIG) is one of the largest global independent studios 1000 employees dedicated to delivering next-generation AAA games. CIG prides itself in thinking outside the box encouraging creativity and developing ground-breaking technology. CIG believes in raising the bar for the gaming industry and the community as a whole.
For more information about life at Cloud Imperium Games check this out - role collaborates closely with marketing development and support teams to foster meaningful engagement build lasting relationships and amplify excitement across a global audience.
The ideal candidate is proactive creative and deeply attuned to the dynamics of gaming communities. They bring a proven track record of leading large-scale community initiatives within the entertainment or gaming industry.
Responsibilities:
Contribute to the development and evolution of communication strategies and community channels with a focus on continuous improvement
Serve as a public-facing representative for Star Citizen and Squadron 42 communicating on behalf of the brand across multiple channels and at events
Collaborate with the content video and social media teams to align messaging and maximize reach
Create engaging content and experiences such as editorial posts contests and events to build community loyalty and foster positive sentiment
Design and execute community engagement opportunities for both in-person and online events
Manage prize and product fulfillment for community contests tournaments and giveaways
Identify nurture and engage passionate community advocates for Star Citizen and Squadron 42
Monitor community sentiment trends and emerging issues across social and owned platforms providing timely insights to internal teams
Gather and communicate actionable community feedback to game development teams representing player sentiment concerns and suggestions
Analyze content performance and community engagement data to inform optimization and innovation strategies
Collaborate with the Moderation and Platform teams to support daily operations across the website and forums
Act as a liaison between the community Customer Service and internal teams to address high-priority issues and ensure clear effective communication
Requirements:
Demonstrated ability to manage multiple projects and deadlines in a fast-paced environment
Familiarity with common community platforms (e.g. Discord Reddit Zendesk forums social media tools)
Minimum of 2 years of experience in community or brand communications including forum moderation and audience engagement
Strong strategic thinking leadership and communication skills
Willingness and ability to travel (including internationally) and work flexible hours including evenings and weekends as needed
Pluses:
Bachelors degree in Communications Marketing or a related field or equivalent professional experience
Experience in online game or MMO development community management and/or marketing
Training and/or experience in project management
Genuine passion for sci-fi games and immersive gaming communities
CIG Diversity Statement
CIG is a global company staunchly committed to cultivating a culture and workplace that celebrates all backgrounds lifestyles and perspectives. Together we are creating a space where authentic recognition appreciation and understanding of the importance of diversity is fostered by everyone. As an Equal Opportunity Employer we strive to build a team that represents all walks of life and we want every employee to bring all the things that make them unique to the work environment. The universe is as vast and varied as the people in it and its our differences that make it special.
Fraud Statement
We are aware of people receiving job offers that fraudulently allege to be from CIG. These types of fraud can be carried out through false websites fake email addresses claiming to be from our company or social media. We do not ask for your personal info like bank account numbers identification numbers etc through social media or chat-based apps nor do we request or send money for the purchase of business equipment
If you suspect fraud please report it to your local authorities as well as reaching out to us at with any information you may have
If you like wild growth and working with happy enthusiastic over-achievers youll enjoy your career with us!
Required Experience:
IC
Employment Type
Full-Time
