Track and Trace Specialist
Track and Trace Specialist
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Job Description
Position Summary
Are you a detail-oriented professional who thrives in a fast-paced environment Do you enjoy solving challenges and ensuring smooth operations If so we have the perfect opportunity for you!
As a Track and Trace Specialist youll play a vital role in ensuring that every shipment is flawlessly tracked and delivered. Working closely with our carrier sales team youll be the backbone of our logistics operationkeeping customers informed and addressing any roadblocks that arise.
Join our dynamic team and enjoy the satisfaction of knowing your efforts directly impact our success and customer satisfaction. This position is perfect for someone who enjoys building strong relationships staying organized and making a difference every single day.
Essential Job Duties
- Monitor and track shipments from pickup to delivery ensuring nothing falls through the cracks
- Quickly identify and escalate any shipment issues to the right people keeping things running smoothly
- Respond to customer and carrier inquiries promptly
- Update and maintain load information in our system (Aljex) with precision and efficiency
- Work with carrier sales teams account managers and service reps to gather and share crucial documentation and updates
- Follow up with past and future loads to ensure no issues
- Assist with obtaining EFS codes
- Upload documents follow SOPs and adapt to ever-changing customer requirements with ease
Required Qualifications
- High school diploma or equivalent
- 1 years of high volume customer service experience in an office setting
- Well versed with Microsoft Outlook Excel Word PowerPoint and SharePoint
- Strong typing skills
- Ability to remain patient and calm under pressure
- Top-notch customer service skills
- Skill to quickly pivot from one task to another and reprioritize throughout the day
- Ability to read speak write and understand English in a professional manner
- Strong problem-solving skills
- Ability to adapt to changes promptly while maintaining great performance
- Ability to apply feedback and directions into work output immediately
- Strong sense of urgency
Preferred Qualifications
- Bachelors degree
- Logistics industry experience
- Bilingual English/Spanish
Whats in it for me
- Medical Dental and Vision Insurance
- Company Paid Life Insurance and Accidental Death & Dismemberment (AD&D) Insurance
- Company Paid Short Term Disability Insurance
- Company Paid Long Term Disability Insurance
- Hospital Indemnity Insurance
- Long-Term Care Insurance Program
- Supplemental Term Life Insurance
- Accident Insurance
- Critical Illness Insurance
- Employee Assistance Program
- Flexible Spending Account (FSA)
- Health Savings Account (HSA) with employer contributions
- 401K with up to 4% Employer Safe Harbor Matching
- Paid Vacation
- 8 Paid Holidays
- 1 Floating Holiday
- Identity & Fraud Protection
- Pet Insurance
- Paid on a weekly basis!
- Employee referral bonus program ($500)
- The opportunity to work with good humans!
Standard Schedule - Remote (Commutable Distance to Lakeland FL Required)
Sunday-Thursday 11:30 PM - 10:00 AM
Training Schedule - In Person On Site
Monday-Friday 8:00 AM - 5:00 PM
Location Address
116 South Kentucky Avenue Lakeland FL 33801
New Age Logistics part of the Evans Network of Companies is a Transportation 3PL (third-party logistics) company that relentlessly pursues excellence and growth. We build and value a high-engagement high-trust culture that allows our team to thrive.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
