Manager Pre-Access

Why work for Nebraska Methodist Health System
At Nebraska Methodist Health System we focus on providing exceptional care to the communities we serve and people we employ. We call it The Meaning of Care a culture that has and will continue to set us apart. Its helping families grow by making each delivery special conveying a difficult diagnosis with a compassionate touch going above and beyond for a patients needs or giving a high five when a patient beats a disease or conquers a personal health challenge. We offer competitive pay excellent benefits and a great work environment where all employees are valued! Most importantly our employees are part of a team that makes a real difference in the communities we live and work in.

Job Summary:

Responsibilities:

Essential Functions

Provides leadership to ensure a quality patient experience and excellent customer service.

• Ensures the timely resolution of problems effective communication of business objectives and policy changes timely implementation of MPC policy and procedures and appropriate utilization of MHS Corporate resources.
• Leads and oversees the operational activities training development and supervision of the staff in the access department.

Ensures the implementation of pre-access policies and procedures within each of the clinic sites which are consistent with the overall direction established by MPC.

• Coordinates and facilitates the development and delivery of training the staff.

Participates in establishing goals for the department and other activities aimed at improving the work flow of the department.

• Defines clear roles and responsibilities for staff; instills accountability and responsibility for quality and results.

Provides updates/summaries of key performance indicators and productivity/utilization of staff. Resolves any problem with staff performance/quality of work morale customer complaints backlogs in work training deficiencies staffing shortages physician complaints etc. in participation with the pre-access team leaders.

Escalates interdepartmental performance issues appropriately. Arranges interdepartmental meetings to diagnose and solve problems which adversely impact best practice. Develops strong working relationships with multi-departmental teams.

Ensures positive customer/patient interactions by providing direction to staff when:

• Managing a difficult or emotional customer/patient situation.
• Responding promptly to customer needs.
• Soliciting customer/patient feedback when appropriate.
• Responding to requests for services and assistance.

Works in conjunction with operations departments on service line growth strategies specific to pre-access opportunities.

Schedule:

Mon - Fri; 8:00am to 5:00pm

Job Description:

Job Requirements

Education

• Bachelors degree from an accredited school of nursing healthcare business administration or related field OR equivalent combination of education/experience combined (one year of education equals one year of experience) required. Bachelors degree in nursing healthcare business administration preferred.

Experience

• Minimum of 3-5 years of progressive experience in healthcare management.
• Previous multi-provider discipline experience preferred.
• Prior experience in planning and implementing program financial planning budget and operations oversight preferred.

License/Certifications

• Lean/Six Sigma or other process improvement certification preferred.

Skills/Knowledge/Abilities

• Strong verbal communication skills including large group presentation skills.
• Strong written communication skills including report creation and presentation.
• Ability to be driven with independent work assignment management and presentation.
• Strong organizational and interpersonal skills and self-motivated.
• Proficiency with Microsoft Office software products Outlook Excel Word and PowerPoint.
• Demonstrates strong physician relation and collaboration skills.
• Ability to identify opportunities an commit to the continuous improvement of services.
• Ability to establish performance standards appraise staff accomplishments and needs for improvement and take action to reward counsel develop and promote/terminate employees as appropriate.
• Ability to manage the budgetary process including preparing and justifying costs adjusting expenditures and planning for work/census fluctuations.
• Ability to formulate effective strategies consistent with work operations and the goals/mission of the organization.
• Knowledge of healthcare delivery processes business growth strategies and basic finance principles.
• Requires the ability to provide transportation to the other campus and/or work-related locations within a reasonable timeframe.

Physical Requirements

Weight Demands

• Light Work - Exerting up to 20 pounds of force.

Physical Activity

• Frequently Performed (34%-66%):
  • Speaking/talking
  • Seeing/Visual
  • Repetitive Motions
  • Hearing
• Occasionally Performed (1%-33%):
  • Walking
  • Twisting
  • Stooping/bending
  • Standing
  • Reaching
  • Pulling/Pushing
  • Lifting
  • Kneeling
  • Distinguish colors
  • Crouching
  • Crawling
  • Carrying
  • Climbing
  • Balancing
• Constantly Performed (67%-100%):
  • Sitting
  • Keyboarding/typing
  • Grasping
  • Fingering/Touching

Job Hazards

• Rare (1-33%):
  • Mechanical moving parts/vibrations
  • Chemical agents (Toxic Corrosive Flammable Latex)
• Not Related:
  • Radiation Non-Ionizing (Ultraviolet visible light infrared and microwaves that causes injuries to tissue or thermal or photochemical means)
  • Radiation Alpha Beta and Gamma (particles such as X-ray Cat Scan Gamma Knife etc)
  • Electrical Shock/Static
  • Explosives (pressurized gas)
  • Equipment/Machinery/Tools
  • Physical hazards (noise temperature lighting wet floors outdoors sharps) (more than ordinary office environment)
  • Biological agents (primary air born and blood born viruses) (Jobs with Patient contact) (BBF)

About Methodist:

Nebraska Methodist Health System is made up of four hospitals in Nebraska and southwest Iowa more than 30 clinic locations a nursing and allied health college and a medical supply distributorship and central laundry facility. From the day Methodist Hospital was chartered in 1891 service to our communities has been a top priority. Financial assistance health education outreach to our diverse communities and populations and other community benefit activities have always been central to our mission.

Nebraska Methodist Health System is an Affirmative Action/Equal Opportunity Employer and does not discriminate on the basis of race color religion sex age national origin disability veteran status sexual orientation gender identity or any other classification protected by Federal state or local law.