Customer Service Supervisor
Customer Service Supervisor
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Job Description
Customer Service Supervisor Lakeland Florida
Salary: $59450 annually
At GEICO our associates are the heart of the company. Were looking for Customer Service Supervisors for our Lakeland Florida office who are motivated solution-oriented and have a passion for excellent customer service. Were seeking outstanding associates who want to kickstart a fulfilling career with one of the fastest-growing auto insurers in the U.S.
As a Customer Service Supervisor youll mentor coach and develop a team of 8-10 Customer Service Representatives. Youll play a vital role in the companys success by helping your team provide expert insurance advice to our customers handling escalated calls in order to work towards resolution and completing regular audits to ensure your team is providing excellent service and meeting performance goals. Our supervisors use enthusiasm and attention to detail to provide support for their team and exceed the expectations of our customers.
This job is a great fit for people who are continuous life learners as Customer Service Supervisors are constantly challenged to stay up-to-date with changes in the insurance industry and educate their team on these updates. Plus GEICO encourages a promote-from-within culture so there is plenty of room to grow your career and be rewarded for your hard work and determination.
Salary:
Salary: $29.51 per hour / $59450 annually
Qualifications & Skills:
Prior supervisory experience required preferably in a high-volume call center or within the insurance industry
Experience successfully managing remote associates preferred
Bachelors degree required
At least a 3.0 cumulative undergraduate GPA
Outstanding customer service skills and/or experience
Solid computer grammar and multi-tasking skills
Highly effective communication and presentation skills
This position requires commuting to our office at 3535 W Pipkin Rd Lakeland FL 33811. We offer a hybrid work schedule typically involving 34 days per week in the office and 12 days working from home depending on your individual schedule and team needs.
The GEICO Pledge:
Great Company:At GEICO we help our customers through lifes twists and turns. Our mission is to protect people when they need it most and were constantly evolving to stay ahead of their needs.
Were an iconic brand that thrives on innovation exceeding our customers expectations and enabling our collective success. From day one youll take on exciting challenges that help you grow and collaborate with dynamic teams who want to make a positive impact on peoples lives.
Great Careers:We offer a career where you can learn grow and thrive through personalized development programs created with your career and your potential in mind. Youll have access to industry leading training certification assistance career mentorship and coaching with supportive leaders at all levels.
Great Culture:We foster an inclusive culture of shared success rooted in integrity a bias for action and a winning mindset. Grounded by our core values we have an an established culture of caring inclusion and belonging that values different perspectives. Our teams are led by dynamic multi-faceted teams led by supportive leaders driven by performance excellence and unified under a shared purpose.
As part of our culture we also offer employee engagement and recognition programs that reward the positive impact our work makes on the lives of our customers.
Great Rewards:We offer compensation and benefits built to enhance your physical well-being mental and emotional health and financial future.
- Comprehensive Total Rewards program that offers personalized coverage tailor-made for you and your familys overall well-being.
- Financial benefits including market-competitive compensation; a 401K savings plan vested from day one that offers a 6% match; performance and recognition-based incentives; and tuition assistance.
- Access to additional benefits like mental healthcare as well as fertility and adoption assistance.
- Supports flexibility- We provide workplace flexibility as well as our GEICO Flex program which offers the ability to work from anywhere in the US for up to four weeks per year.
The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race color religious creed national origin ancestry age gender pregnancy sexual orientation gender identity marital status familial status disability or genetic information in compliance with applicable federal state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.
GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.
Required Experience:
Manager
Employment Type
Full-Time
