drjobs Customer Experience Representative - Knaresborough

Customer Experience Representative - Knaresborough

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1 Vacancy
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Job Location drjobs

Knaresborough - UK

Yearly Salary drjobs

GBP 26000 - 26000

Vacancy

1 Vacancy

Job Description

Customer Experience Representative


Location: Knaresborough
Salary:26000 per annum discretionary bonus
Hours: Full-time or Part-time hours

Join a professional and supportive organisation as a Customer Experience Representativein Knaresborough. In this role youll be the first point of contact for prospective customers handling both inbound and outbound calls providing tailored product information and delivering exceptional service to convert leads into sales.

Responsibilities

  • Managing incoming and outbound customer calls.
  • Identifying customers needs and providing tailored product information.
  • Prepare and follow up on quotations to convert leads into sales.
  • Setting up new business accounts in the system.
  • Accurately logging all interactions in the CRM system.
  • Maintaining high proficiency in MS Office (Outlook Word Excel).
  • Collaborating with team members and the wider organisation to deliver outstanding service.

Requirements:

  • Previous telephone-based customer service or sales experience is essential.
  • Excellent ability to build rapport over the phone with strong listening and communication skills.
  • Positive self-motivated and proactive approach to work.
  • Proficiency in MS Office (Outlook Word Excel) and comfortable using CRM systems.

This is an incredible opportunity to join a thriving organisation where your customer service and sales skills will be highly valued. If you are ready to take on this exciting role please send your CV to Louise at Unity Resourcing as soon as possible.


Required Experience:

Unclear Seniority

Employment Type

Full-Time

Company Industry

About Company

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