Application Handler
Application Handler
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Job Description
We are currently looking for four Application Handlersto join our Clinical Investigations and Trialsfunction within the Science Research & Innovation group.
This is a full-time opportunity one on a permanent basis and three on a fixed-term basis for one year. The highest scoring candidate from the interviews will be offered the permanent position. The roles will be based in 10 South Colonnade Canary Wharf London E14 4PU. Please be aware that these roles can only be worked in the UK and not overseas.
Government departments and agencies are working towards implementing a minimum 60% attendance in office sites.
We are currently implementing a flexible hybrid way of working with a minimum of 8 days per month working on site to enable the collaboration and contact with partners and stakeholders needed to deliver MHRA business. Attendance on site is driven by business needs so depending on the nature of the role this can flex up to 12 days a month with the remainder of time worked either remotely or in the office. Some roles will need to be on site more regularly.
Who are we
The Medicines and Healthcare products Regulatory Agency enhance and improve the health of millions of people every day through the effective regulation of medicines and medical devices underpinned by science and research.
The Clinical Investigations and Trials function ensure the efficient pragmatic proportionate and patient-centred advice for and assessment of Clinical Investigations into the performance and safety of medical devices and diagnostics as well Clinical Trials of investigational medicinal products.
Whats the role
This is a support role that specialises in the handling of applications to the Unit for Clinical Investigations and Trials. Reporting to the Business Manager the Application Handler acts as the dedicated point of contact for all technical and complex procedural queries referred from the other units and Groups across the Agency. The role is also responsible for overseeing allocation of applications and assisting with workload management specifically with the monitoring of assessment targets and work queue management in the case management systems and maintaining good working relations with other Agency application processing staff.
Key responsibilities:
- Process Clinical Trial and Clinical Investigation applications via appropriate case management systems and ensure allocation to appropriate assessors and reviewers.
- Assists the Business Manager with workload management for the team. Has responsibility for monitoring assessment activities against targets within the Assessment team to identify peaks and troughs of workload on an individual and team basis.
- Assists in generating monthly and ad hoc metrics and reports for Unit and Group reports as well as longer term reports on Unit performance. Generates metrics and reports as requested to respond to enquiries or questions for example queries from ministers and FOI requests.
- Assists with IT development projects and piloting new processes related to Clinical Trials and Clinical Investigations as required.
Who are we looking for
Oursuccessful candidatewill have:
- A degree in Life Sciences or other relevant degree or appropriate work experience in the pharmaceutical medical sector and/or regulatory sectors
- Proven experience of working in and managing a busy team demonstrating effective management organisation and delegation skills
- Excellent verbal written and presentational communication skills
- ability to work in a pressurised target driven environment whilst maintaining high standards of quality and accuracy
- Excellent IT skills with proven ability to use and analyse data.
If you would like to find out more about this fantastic opportunity please read our Job Description and Person Specification!
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The selection process:
We use the Civil Service Success Profiles to assess our candidatesfind out more here.
- Online application form including questions based on theBehaviour Experience and Technical Success Profiles.Please ensure all application questions are completed in full; your application may not be considered if any responses are left blank. Our applications are CV blind and our Hiring Managers will not be able to access your CV when reviewing your application.
- Interview which can include questions based on theBehaviour Experience Technical and Strengths Success Profiles.
In the instance that we receive a high number of applications we will hold an initial sift based on the lead criteria of Managing a Quality Service - Demonstrate strong planning and organisational skills with proven ability to effectively manage changing priorities.
Applicants are assessed on whether they meet any mandatory requirements as well as the necessary skills and experience for the role. Applications are scored based on the competency-based answers provided- ensure you have read these thoroughly and allowsufficienttime. You can view the competencies for this role in the job description.
Use of AI in Job Applications
Applicants must ensure that anything submitted is factually accurate and truthful. Plagiarism can include presenting the ideas and experience of others or generated by artificial intelligence as your own.
If you require any disability related adjustments at any point during the process please contact as soon as possible.
Closing date:11th June 2025
Shortlisting date: 27th June 2025
Interview date:W/C 14th July 2025
Candidates will be contacted within a week of the sift and the interviews completed to inform them of the outcome.
If you need assistance applying for this role or have any other questionsplease contact
Candidates will be subject to UK immigration requirements as well as Civil Service nationality information on whether you are able to apply is availablehere.
Successful candidates must pass a disclosure and barring security check as well as animal rights and pro-life activism checks. People working with government assets must completebasic personnel security standard checks.
Applicants who are successful at interview will be as part of pre-employment screening subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicants details held on the IFD will be refused employment. A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.
Any move to the MHRA from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes including Tax-Free Childcare. Determine your eligibilityhere.
Successful candidates may be subject to annual Occupational Health reviews dependent on role requirements. If you have any queries please contact.
In accordance with the Civil Service Commissioners Recruitment Principles our recruitment and selection processes are underpinned by the requirement of selection for appointmenton the basis ofmerit by a fair and open competition. If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint you should firstly contact Florentina Oyelami Head of Talent Acquisition .
If you are not satisfied with the response you receive you can contact the Civil Service Commission at:
Civil Service Commission
Room G/8
1Horse Guards Road
London
SW1A 2HQ
Employment Type
Full-Time
