Service Technician Senior Analyst I
Service Technician Senior Analyst I
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Track Description:
- Requires formal education and relevant expertise in a professional sales or technical area.
- Performs technical-based activities.
- Contributes to and manages projects.
- Uses deductive reasoning to solve problems and make recommendations.
- Interfaces with and influences key stakeholders.
- Leverages previous knowledge and expertise to achieve results.
- Ability to complete work self-guided.
- College or university degree required.
General Profile
- Requires knowledge and experience in field.
- Uses best practices and knowledge of business to improve products or services.
- Solves complex problems and takes a new perspective on existing procedures.
- Self-starter requiring minimal guidance.
Functional Knowledge
- Requires conceptual expertise of theories practices and procedures.
Business Expertise
- Has knowledge of best practices and team integration.
- Aware of the competition and what differentiates them.
Impact
- Impacts a range of customer operational project or service activities.
- Works within broad guidelines and policies.
Leadership
- Mentors colleagues with less experience.
- Guides small projects with manageable risks and resource requirements.
Problem Solving
- Solves complex problems.
- Takes a new perspective on existing solutions.
- Exercises judgment based on the review of multiple information sources.
Interpersonal Skills
- Ability to articulate difficult or sensitive information.
- Asks questions and checks for understanding.
Responsibility Statements
- Handles complex escalations from junior level service technicians.
- Manages technical issues with third party suppliers
- Maintains and repairs equipment.
- Performs preventive and routine maintenance.
- Replaces and upgrades equipment.
- Tests equipment to ensure they meet technical standards.
- Supports large project implementations and project planning.
- Performs other duties as assigned.
- Complies with all policies and standards.
Required Experience:
Senior IC
Employment Type
Full Time
