Customer Service Admin Part-Time (ATSO)

General Summary

Astronics Test Systems manufactures and sells Automatic Test Equipment and Services for the test fault finding and repair of electronic circuits. Services include solving obsolescence issues in electronic circuits thereby extending life of equipment. The products and services are aimed mainly at the Defense Mass Transit and industrial sectors for the support and maintenance of their electronic systems that contain high value circuit boards. In this role you will be the a point of contact for the Customer Support Team coordinating with internal teams and customer to close out customer support requests.

Principal Duties and Responsibilities:

• Keep all RMA/Sales records updated; scanned documents emails etc.
• Input and maintain asset data in appropriate databases/programs
• Enter and update customer data in appropriate databases/programs
• Case management following incidents from inception to closure
• Update and chase delegated tasks to ensure progress to deadlines
• Maintain Customer Complaints and Comments process
• Taking customer calls and routing as required
• Move/route customer units through building
• Prepare paperwork for customer units prior shipping
• Update customers of schedule
• Obtain quotes from external companies
• Track the progress of customer calls and support assistance through to completion including all RMAs Cases and Tasks assigned
• Assist with on-site training courses
• Order lunches for training classes
• Printing of Training manuals

Job Specifications

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Qualifications:

• Basic Windows OS & computer MS Office including Outlook Excel Word PowerPoint Sharepoint proficiency required
• Attention to detail with good proofreading ability
• Extensive software skills are required as well as Internet research abilities
• Excellent communication and interpersonal skills
• Ability to work well with all levels of internal management and staff as well as outside clients and vendors
• Must be a US person.

Education/Experience:

High school or equivalent

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.

Employment Eligibility Requirements:

• An offer of employment is contingent on successfully passing a drug test and background check
• Due to federal contract obligations must be a US Citizen or Permanent Resident

Astronics Test Systems offers a competitive benefit package including:

• Stay Healthy - Health dental vision disability life insurance FSA HSA as well as voluntary life/AD&D voluntary critical illness accident prevention and hospital indemnity
• Save for the Future - 401K & Employee Stock Purchase Plan
• Find Balance - Employee Assistance Program & Wellness Program
• Time for You - Generous Paid Time Off Paid Holidays and Paid Parental Leave
• Professional Growth - Tuition Reimbursement Program

Accommodation Request

Astronics Test Systems is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment please e-mail or call: 407.381.6062. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

EOE Statement - All qualified applicants will receive consideration for employment without regard to race color sex sexual orientation gender identity religion national origin disability veteran status or other legally protected status.