Data Center Field Technician (213081)
Data Center Field Technician (213081)
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Job Description
About the role
As a Senior Customer Engineer you will provide a range of hardware software and network technical support that include troubleshooting staging and configuration and resolving tickets for internal and external customers.
This role requires 75% travel.
What youll be doing
- Partners with business leaders to deliver services that support company objectives and that are consistent with Winning Together values.
- Performing a range of technical work activities either remotely or at customer site to meet business and customer requirements.
- Coordinate small teams delivering basic work packages in line with company process to meet business and customer requirements.
- Document and reports on work completed to ensure compliance with Company and Customer Procedures.
- Escalate issues in line with company processes to ensure customer demands are met and evaluate escalations and action appropriately to ensure customer demands are met.
- Provide customer service to internal and external customers to ensure consistent experience.
- Embrace and support Computacenters mission and core values.
What you have
- Proven experience in a data center environment including rack & stack cable management switches and access points.
- Experience troubleshooting Cisco Dell and POS systems a plus.
- Experience troubleshooting desktops and laptops.
- Experience with ticketing systems such as ServiceNow.
- Legally eligible to work in the United States.
- Able to follow instructions and procedures
- Uses information systems technology functions and applications in line with IT industry standards as appropriate to the role
- Demonstrates an organized approach to work.
- Demonstrates customer service abilities
- Routine administrative skills
- Good interpersonal skills basic literacy and numeracy skills
- Demonstrates awareness of health and safety at work.
- Able to meet the physical requirements of the usual and customary methods of performing the job functions including: a variety of standing sitting and walking throughout the day; lifting of up to 50 pounds.
What you can expect
Theres so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities we provide an attractive mix of benefit plans to contribute to your good health future financial security and peace of mind.
About us
Computacenter is a leading independent technology partner trusted by large corporate and public sector organizations. We help our world-renowned customers to source transform and manage their IT infrastructure to deliver digital transformation enabling users and their business. Were a public company quoted on the London FTSE 250 (CCC.L) and employ over 20000 people worldwide. In the US we support some of the countrys best-known businesses with regional hubs in San Francisco and Irvine CA; Norcross GA; Plano TX; and New York City; and Integration Centers in Silicon Valley and Atlanta. Experience:
IC
Employment Type
Full Time
Key Skills
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