Associate Registrar for Client Services, UNLV University Registrar [R0147521]
Associate Registrar for Client Services, UNLV University Registrar [R0147521]
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Job Description
The University of Nevada Las Vegas (UNLV) appreciates your interest in employment. We ask that you keep in mind the following when completing your application:
- Once you start the application process you cannot save your work. Please ensure you have all required attachment(s) available to complete your application before you begin the process.
- Required attachments are listed below on the posting. Your application will not be considered without the required attachments.
- Please note that applications must be submitted prior to the close of the recruitment.
Once a recruitment has closed applications will no longer be accepted. If you need assistance or have questions regarding the application process please contact Human Resources at or
Job Description
The University of Nevada Las Vegas invites applications for Associate Registrar for Client Services UNLV University Registrar R0147521
ROLE of the POSITION
The Associate Registrar for Client Services provides senior leadership in the Office of the Registrar overseeing the client-facing areas of External Relations/Student Records Transfer and Graduation. This role is responsible for ensuring the efficient effective and courteous delivery of services to students and other stakeholders throughout the student lifecycle from enrollment to graduation. The Associate Registrar will manage and mentor a team ensuring high standards of professionalism empathetic communication and timely service delivery.
Key responsibilities include leading critical areas such as transfer processing graduation services and student records management. This individual will also serve as a top-level escalation point for service-related issues and provide advice to the University Registrar on matters impacting service quality.
Additionally the Associate Registrar of Client Services will oversee staff development support enrollment-related projects and contribute to university-wide initiatives like commencement ceremonies.
As part of the office leadership team the Associate Registrar of Client Services will collaborate with other senior staff members to enhance systems support operational improvements and align office functions with the broader mission of the Registrars Office and the University. This role requires a strategic leader who can balance operational oversight staff management and a commitment to providing excellent service to students and the broader university community.
All positions in Academic Affairs contribute to our core mission: to increase enrollment and promote equitable student success. This position shall collaborate with the University Registrars annual goals that align with Top Tier initiatives and SVPAA mission and identify and track core metrics to assess success. Like all AA leaders this position plays a crucial role in enrollment growth removing barriers to student success ensuring inclusive and equitable access to resources working to eliminate the achievement gap and providing outstanding services and support to students across the lifecycle. By addressing systemic obstacles and implementing strategic services programs and support this position will meaningfully contribute to the institutions commitment to expand access grow enrollment and promote equitable student success.
As with all Academic Affairs positions it is expected that this role will be filled by a person who subscribes to and exemplifies the universitys core values in all interactions; demonstrates professionalism and collegiality; is collaborative and a team player; is ethical transparent and abides by all university NSHE and State laws policies and procedures as appropriate to the position; and embraces diversity equity and inclusion in ways that promote belongingness for students faculty staff community partners and campus guests. Administrative faculty positions especially those in leadership roles require some evening and/or weekend work and occasional travel.
MINIMUM QUALIFICATIONS
This position requires a Bachelors degree from an accredited college or university as recognized by the United States Department of Education and/or the Council on Higher Education Accreditation (CHEA) and at least 3-5 years of professional experience in higher education specifically in a Registrars Office or in Enrollment Management or Academic Affairs. This experience must include at least 1-3 years of supervisory and managerial experience.
Credentials must be obtained prior to the start date.
Knowledge
- Comprehensive understanding of student records transfer processes graduation procedures and enrollment management in a university setting.
- Familiarity with FERPA (Family Educational Rights and Privacy Act) and other federal state and institutional policies governing student records and privacy.
- Knowledge of effective leadership principles including team management staff development conflict resolution and performance management.
- In-depth knowledge of student enrollment processes including block enrollment registration and coordination with other university departments.
Skills
- Strong leadership skills with the ability to inspire motivate and manage staff. Effective in providing direction mentoring and professional development to subordinate managers and teams.
- Exceptional interpersonal and communication skills with the ability to provide empathetic clear and timely responses to student and stakeholder inquiries. Ability to manage and resolve escalated service issues.
- Skilled in managing complex projects including cross-functional collaborations and ensuring timely and efficient completion of tasks and goals.
- Ability to analyze service issues identify root causes and implement strategic solutions to improve processes and service delivery.
- Strong collaboration skills with the ability to work effectively with cross-departmental teams faculty and senior leadership.
- Ability to adapt to changing priorities and manage multiple responsibilities in a dynamic and fast-paced higher education environment.
Abilities
- Ability to make informed decisions often under pressure with attention to detail student needs and institutional priorities.
- Ability to mediate disputes and resolve conflicts effectively balancing the needs of students staff and university policies.
- Ability to contribute to strategic initiatives aimed at improving service delivery enrollment processes and student experiences within the Registrars office.
- Ability to manage multiple projects simultaneously prioritize tasks and meet deadlines in a high-pressure environment.
- Ability to support the professional growth of staff through ongoing coaching training and constructive feedback.
PREFERRED QUALIFICATIONS
Previous experience as an Assistant or Associate Registrar. 5-7 years of professional experience and the experience must include at least 3-5 years of supervisory and managerial experience. Familiarity with student information systems (SIS) customer relationship management (CRM) and enrollment platforms and data management tools used in higher education settings. Understanding of systems integration and the impact on service delivery.
COMMITMENT to DIVERSITY and CAMPUS VALUES
A successful candidate will support diversity equity and inclusiveness and contribute to a respectful positive work environment. They will use our Campus Values to guide their decisions and actions and demonstrate our Rebel spirit.
SALARY
Salary competitive with those at similarly situated institutions.
- Competitive total rewards package including:
- Paid time off sick leave and holidays
- Excellent health insurance including medical dental and vision
- Comprehensive retirement plans and voluntary benefits programs
- No state income tax
- Tuition discounts at Nevada System of Higher Education (NSHE) schools
- Tuition discounts for spouses domestic partners and dependents
PERKS
- Employee recognition and appreciation programs
- Connect with colleagues with shared interests
- Personal and professional development opportunities
- UNLV athletics ticket discounts
- Statewide employee purchase program discounts
- RebelCard discounts on and off campus
- Wellness programming for all UNLV faculty and staff at no cost
- A comprehensive onboarding program Rebels: Onboard
- Opportunity for career advancements to leadership roles
HOW TO APPLY
Submit a letter of interest a detailed resume listing qualifications and experience and the names addresses and telephone numbers of at least three professional references who may be contacted. References will not be contacted until the search chair notifies you in advance.
Applicants should fully describe their qualifications and experience with specific reference to each of the minimum and preferred qualifications because this is the information on which the initial review of materials will be based.
Although this position will remain open until filled review of candidates materials will begin on 6/15/2025.
Materials should be addressed to the Search Committee Chair and must be submitted through Workday as we do not accept emailed materials. For assistance with the application process please contact UNLV Human Resources at or .edu.
SPECIAL INSTRUCTIONS FOR INTERNAL NSHE CANDIDATES
UNLV employees or employees within the Nevada System of Higher Education (NSHE) MUST use the Find Jobs process within Workday to find and apply for jobs at UNLV and other NSHE Institutions. Once you log into Workday type Find Jobs in the search box which will navigate to the internal job posting site. Locate this specific job posting by typing the job requisition number R0147521 in the search box.
If you complete an application outside of the internal application process your application will be returned and you will have to reapply as an internal applicant which may delay your application.
PROFILE of the UNIVERSITY
Founded in 1957 UNLV is a doctoral-degree-granting institution comprised of approximately 30000 students and more than 3600 faculty and staff. To date UNLV has conferred more than 152000 degrees producing more than 130000 alumni around the world. UNLV is classified by the Carnegie Foundation for the Advancement of Teaching as an R1 research university with very high research activity and is a recipient of the Carnegie Classification for Community Engagement. The university is committed to recruiting and retaining top students and faculty educating the regions diversifying population and workforce driving economic activity through increased research and community partnerships and creating an academic health center for Southern Nevada that includes the launch of a new UNLV School of Medicine. UNLV is located on a 332-acre main campus and two satellite campuses in Southern Nevada.
Here at UNLV we have come together and created one of the most affirmative and dynamic academic environments in the country. UNLV sits in the top spot in U.S. News & World Reports annual listing of the nations most diverse universities for undergraduates. The university has ranked in the top ten since the rankings debuted more than a decade ago. We continue to show our
commitment to serving our wonderfully diverse population and building the future for Las Vegas and Nevada.
For more information visit us on line at: http://www.unlv.edu
EEO/AA STATEMENT
The University of Nevada - Las Vegas (UNLV) is committed to providing a place of work and learning free of discrimination on the basis of a persons age (40 or older) disability whether actual or perceived by others (including service-connected disabilities) gender (including pregnancy related conditions) military status or military obligations sexual orientation gender identity or expression genetic information national origin race (including hair texture and protected hairstyles such as natural hairstyles afros bantu knots curls braids locks and twists) color or religion (protected classes). Discrimination on the basis of a protected class including unlawful harassment which is a form of discrimination is illegal under federal and state law. Where unlawful discrimination is found to have occurred UNLV will act to stop the unlawful discrimination to prevent its recurrence to remedy its effects and to discipline those responsible. Women minorities and veterans are encouraged to apply.
TITLE IX STATEMENT
The University of Nevada Las Vegas does not discriminate on the basis of sex in any education program or activity that it operates. Non-discrimination on the basis of sex is mandated by Title IX of the Education Amendments of 1972 (20 U.S.C. 1681 et seq.) and the corresponding implementation regulations (34 C.F.R. Part 106). The Universitys commitment to nondiscrimination in its education programs and activities extends to applicants for admission and employment. Inquiries concerning the application of these provisions may be referred to: Michelle Sposito J.D. Title IX Coordinator University of Nevada Las Vegas 4505 S. Maryland Parkway Box 451062 Las Vegas NV 89154-1062 Frank and Estella Beam Hall (BEH) Room 553 Telephone: ; Email: or to The Assistant Secretary of the United States Department of Education U.S. Department of Education Office for Civil Rights 400 Maryland Avenue SW Washington D.C. 20202-1100; Telephone: 1- FAX: ; TDD: 1-; Email: ; or to both.
Information pertaining to the Universitys grievance procedures and grievance process including how to report or file a complaint of sex discrimination how to report or file a formal complaint of sexual harassment and how the University will respond can be found online at the Office of Equal Employment & Title IX webpage.
SAFETY AND SECURITY STATEMENT
UNLV is committed to assisting all members of the UNLV community in providing for their own safety and security. The Annual Security Report and Annual Fire Safety Report compliance document is available online.
JOB CATEGORY
Administrative Faculty
YesFull-Time Equivalent
100.0%Required Attachment(s)
Posting Close Date
12/31/2025Note to Applicant
This position may require that a criminal background check be conducted on the candidate(s) selected for hire.
HR will attempt to verify academic credentials upon receipt of hiring documents. If the academic credentials cannot be verifiedHR will notify the faculty member that an official transcript of their highest degree must be submitted within thirty days of the faculty members first day of employment.
References will be contacted at the appropriate phase of the recruitment process.
As part of the hiring process applicants for positions in the Nevada System of Higher Education may be required to demonstrate the ability to perform job-related tasks.
For positions that require driving evidence of a valid drivers license will be required at the time of employment and as a condition of continued employment.
All document(s) must be received on or before the closing date of the job announcements (if a closing date is provided).
Recruitments that provide a work scheduleare subject to change based on organizational needs.
Required Experience:
IC
Employment Type
Full-Time
