Customer Service Advisor
Customer Service Advisor
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Job Description
Job title:
Customer Service AdvisorJob Description:
Start Date: 30th June
Hours: Full Time 37.5 per week between 8:30am 5.30pm Monday to Friday including 1 in 3 Saturdays 9.30am 12.30pm
Salary: 24043.50
Location:Unity Close 1 Carfax Close Swindon SN1 1AP just behind the bus station. Our building is called Zurich.
Contract Type: Permanent. Hybrid working contract.
We are seeking full-time Customer Service Advisors to be part of our vibrant team. The job primarily involves answering calls from policyholders financial advisors and other professionals who require information about our clients policies.
In a typical day you will be providing general information about a broad range of financial products checking the status of claims and resolving complaints.
Some of the callers may be unsure of the information they require and your task will be to guide and advise them on a solution. This will involve navigating systems on the computer to find general information or communicating with other departments to send out further information.
The basic nature of the role means that you will spend entire shifts on the phone dealing with a series of calls which are fundamentally similar in purpose.
This is a great opportunity for anyone who is looking to kick-start a career. It doesnt matter if you dont have experience working in a contact centre environment before as well give you full training to understand our clients products and offers.
Perhaps youve previously worked in retail or in the service industrywere looking for great people with transferable skills who can understand customer challenges and communicate clearly and confidently.
Well offer you skills training to help you effectively become a better more confident and persuasive communicator so you can go even further in your role.
What youll be doing:
- Providing a superb level of customer service
- Operating effectively within a wider customer experience team
- Discussing features of customers life & pensions products all within the documented processes
- Handling standard queries and specialist enquiries where appropriate
- Identifying vulnerable customers showing empathy & considering referral to the vulnerable team.
What were looking for:
- A passion for helping people.
- Transferable experience of face-to-face or call centre-based customer service
- Experience of developing strong customer relationships.
- Confident in using multiple computer systems.
- Minimum Grade C/4 in Maths and English
Whats in it for you.
- A fantastic salary of 24043.50
- Home working days will be considered once you have completed your probation period.
- 23 days holiday (rising to 27) plus bank holidays with the opportunity to buy extra leave
- Monthly/Annual Review Recognition Scheme & Awards
- The opportunity to grow & develop your career within Life & Pensions or across wide Capita divisions and accounts.
- Opportunity to join our creating Future Leaders Programme to fast track your career into management.
- Company matched pension life assurance a cycle2work scheme 15 weeks fully paid maternity adoption and shared parental leaveand plenty more.
- The opportunity to take a paid day out of the office volunteering for our charity partners or a cause of your choice.
- Access to our Employee Network Groups which represent every strand of diversity and allow colleagues to connect and learn from each other on an open inclusive platform.
Notes
We only consider candidates who are eligible to work in the UK. The nature of the work we do means that all successful candidates will need to pass a disclosure and credit reference check. We will also carry out 3 years of reference checks.
Further to this you will have access to an amazing benefits package including.
- Exclusive colleague offers on Mobile phone contracts.
- 25% off cinema tickets at Cineworld Odeon Empire and Apollo
- Discounted Dining Cards offering up to 50% off food.
- Discounted at home fitness plans and gym memberships.
- Exclusive discounts at your favourite stores including John Lewis Currys PC World and many more through Capitas Perks at work scheme.
For us better begins with you. We have ambitious plans for the future using advanced technology to go beyond just making customers happy finding the answers and solutions that leave them feeling positive well-informed and able to get on with their day. And were dedicated to making sure our colleaguesthe ones who make better happenhave the skills and confidence to wow customers while excelling in their careers. Well give you opportunities to learn and develop with team leaders and managers there to help support and drive your progression forward in the direction you want to go at a pace that suits you.
What we hope youll do next:
Choose Apply now to fill out our short application so that we can find out more about you.
Were an equal opportunity employer which means well consider all suitably qualified applicants regardless of gender identity or expression ethnic origin nationality religion or beliefs age sexual orientation disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes and were committed to creating an inclusive environment for all employees. During the application process youll be asked to share your personal characteristics and data with us. This helps us understand our audience so we can make sure we are doing everything we can to attract a diverse range of people and ensure our recruitment processes are fair and inclusive. If you need the job description or application form in an alternative format (such as large print or audio) or if youd like to discuss other changes or support you might need going forward please email and well get back to more information about equal opportunities and process adjustments please visit the Capita Careers website.
Location:
SwindonUnited KingdomTime Type:
Full timeContract Type:
PermanentRequired Experience:
Unclear Seniority
Employment Type
Full-Time
