Account Manager

Account Manager

Location: Vancouver BC (Hybrid)
Type: Full-Time
Experience Level: Mid-Level
Salary Range: $70000$90000 per year (commensurate with experience)

About The Role

Were in search of an Account Manager to guide projects and act as a go-between for client and creative teams. A sherpa to help guide clients through the sometimes scary terrain of the brand transformation process your role is to make sure projects run smoothly and the work is delivered in a timely efficient and expectation-exceeding manner.

Youll interpret and translate conversations with your client partners into insightful briefs apply critical thinking and provide your clients with thoughtful direction and advice. Youll get those briefs rolling into our creative process and youll own them from briefing the team through to delivering and reporting on the final results.

What Youll Do

• Client Liaison: Act as the primary point of contact for clients understanding their needs and translating them into actionable briefs. Clients will love youno seriously LOVE you. Through the awesome wins and through all of the tricky conversations. This is super important.
• Project Management: Initiate and manage every step of our strategic creative and production processes. Create work-back schedules and critical paths. Manage timelines budgets billings and deliverables to ensure projects are completed on time and within scope.
• Strategic Input: Collaborate with clients and internal teams to develop strategies that align with brand objectives. You know high-quality and on-strategy work when you see it. Its in your bones.
• New Business: Assist with and initiate new business opportunities.
• Team Collaboration: Work closely with designers strategists and other team members to ensure cohesive project execution. Contribute to building a positive studio culture.
• Continuous Improvement: Gather feedback and insights to refine processes and enhance client satisfaction.

Qualifications

• Experience: minimum of 3 years in a client service role within a brand design or marketing/communications agency.
• Industry Knowledge: Familiarity with brand development and packaging design processes. Experience working with Asana or other project management tools.
• Communication Skills: Excellent verbal and written communication abilities.
• Organizational Skills: Superior organizational and time management skills with a strong attention to detail and with demonstrated ability to multi-task and set priorities.
• Team Player: Strong collaborator and a proven ability to contribute meaningfully in dynamic creative teams.
• Passion: Genuine enthusiasm for design the creative process and a love for all things health & wellness food and wine.
• Education: Post-secondary degree (marketing/advertising related an asset)

Why Join Dossier

We are a tight-knit team passionate about supporting each other to do our very best work. We believe in building a work environment where creativity thrivesbalancing the freedom to experiment and the structure to stay on track. And also keeping an inventory of snacks on hand.

This should be a no-brainer but its important: Were radically inclusive. Yes that covers you too. Were committed to building a team where all identities are celebrated and where everyone feels seen supported and valued.

About Dossier Creative

Dossier Creative is a brand and innovation studio based in Vancouver. For 30 years weve been creating compelling brands across food beverage wellness financial and B2B sectors. Bridging design and business were curious thinkers detail lovers and storytelling aficionados. We believe in design thats bold and thoughtful and business thats grounded in human insight.

How to Apply

If youre passionate about building brands and fostering client relationships wed love to hear from you. Please send your resume and a brief cover letter to

Required Experience:

Manager