Technical Support Specialist Exec Support
Technical Support Specialist Exec Support
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$ 110266 - 122058
1 Vacancy
Job Description
Together we shape thriving communities public spaces places and economies.
Keep our teams mission-critical IT operations running without a hitch
Ongoing full-time opportunity
Office location Parramatta with flexible working supported
Salary relative to experience and ranges from $110266.00 to $122058.00 plus super
Whats in it for me
Join our team for a fantastic culture with dynamic collaboration and genuine long-term career support. We offer flexibility in work arrangements diverse and fulfilling assignments and prioritise work/life balance and wellbeing with initiatives like flex leave and access to support programs. Additionally we are committed to fostering a diverse and inclusive workplace where everyone feels welcome respected and empowered to succeed.
The role
As a Technical Support Specialist Exec Support youll be a go-to expert ensuring seamless ICT services for the Office of the Secretary and our senior executives and other ICT customers. From troubleshooting technical issues across multiple platforms to providing timely advice and support your role is critical in keeping operations running smoothly. Whether assisting remotely or on-site youll proactively manage service requests escalate issues when needed and advocate for priority resolutions.
Navigating a high-demand environment youll balance urgent support needs while maintaining efficiency and discretion. With shifting priorities and direct engagement with senior stakeholders your ability to deliver reliable high-quality technical solutions will ensure uninterrupted business operations.
For more information read the full Role Description: Technical Support Specialist Exec Support
What you will bring to the role
Thrives in high-pressure environments juggling multiple priorities while delivering rapid high-quality solutions.
Exceptional interpersonal skills and professionalism engaging effectively with senior stakeholders.
Solution-focused and proactive always one step ahead in resolving technical issues with urgency and precision.
Strong problem-solving abilities to navigate complex challenges and adapt to evolving situations.
Demonstrated flexibility and adaptability to thrive in a fast-paced and dynamic work environment.
Solid time management and organizational skills to prioritize tasks and meet deadlines efficiently.
Outstanding stakeholder engagement skills fostering strong relationships and ensuring alignment with diverse stakeholders to achieve outcomes.
Proactive technical support and troubleshooting to swiftly identify and resolve ICT issues ensuring minimal disruption for senior executives.
Clear and concise technical communication skills to effectively explain solutions to non-technical users while providing seamless support across multiple platforms.
Key knowledge and experience
Trusted technical expert ensuring seamless ICT services for senior executives including ED and Secretary.
5 years of hands-on technical support experiencetroubleshooting advising and resolving complex ICT challenges.
Experienced in the support of multiple Business Applications and support tools including Office 365 VoIP MS Teams Azure AD SCCM MS Exchange admin and Intune admin
Experienced supporting ICT hardware including laptops desktops monitors cabling and mobile devices
LAN/WAN/Cloud support experience
Video conference and meeting room support experience
Advanced knowledge of Windows 10 operating systems support and Windows 11 experience
Knowledge of ITIL Methodologies
Work schedule
Were committed to creating a workplace that works for policy is about creating flexibility in where when and how work happens to improve outcomes for both employees and the people of NSW. Due to the unique requirements of this role applicants should be prepared to work on-site a minimum of 2 days per week and expect and be willing to travel to Parramatta or Sydney CBD offices as required.
About us
The Department of Planning Housing and Infrastructure(DPHI) improves the liveability and prosperity of NSW. To achieve this we: create vibrant productive spaces and precincts; manage lands assets and property effectively and deliver affordable and diverse housing. We strive to be a high-performing world-class public service organisation that celebrates and reflects the full diversity of the community we serve and builds the cultural capability of our department to improve outcomes with and for Aboriginal people communities and entities.
We are an inclusive and accessible workplace where your individual contributions are valued and where everyone is encouraged to feel a sense of connection and belonging. DPHI supports various employee affinity groups practices flexible working offers job share and workplace adjustments.
Join us
If excited by the information above we look forward to receiving your application including a copy of your resume and cover letter expressing your interest and suitability for the role.
Applications close Sunday 15 June 2025. Should you require further information about the role please contact Waleed Nadjend Technical Support Team Lead Exec Support on .
A recruitment pool may be created for ongoing and temporary opportunities of the same role or role type that may become available over the next 18 months.
resident or hold a valid Australian working Visa for the duration of the appointment.
We encourage and support applications from people with disability. Please reach out to us to discuss any accommodations or adjustments that may be needed during the recruitment process ensuring that you have every opportunity to showcase your talent skills and potential. Contact the Talent Team via or (02)- HR Support option 2 DPHI People Advisory option 1 and reference Request an Adjustment - Job Title and Reference Number.
Check out ourAboriginal applicants guideto assist with applying for the role or contact ourAboriginal Career pathwaysteam for a yarn.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
