Testing Assistant

Position Title:

Testing Assistant

Job Description:

POSITION TITLE:Testing Assistant
STATUS:Part time
DEPARTMENT: Testing Services
DIVISION: Student Development
CLASSIFICATION: Non-exempt
UNION: TOSSC-AFT Local 604
REPORTS TO: Manager Testing Services
PLACEMENT: Grade 103
HIRING RANGE: $18.14 - $19.23 hourly

Competitive starting pay is dependent on education and experience. JJC offers regular full-time positions a variety of fringe benefits including retirement benefits holidays personal time and other discounts/reimbursement for classes.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The student population at the college is diverse in ethnicity gender language age and background. Joliet Junior College is an AA/EO employer and strongly encourages applications from candidates who would enhance the diversity of its staff.

POSITION SUMMARY

To provide a variety of academic placement and certification test proctoring as well as various clerical duties; to provide professional effective and efficient customer service assistance to students faculty college personnel and community members. Serves as proctor under the direction of Director and Department Manager; communicates testing needs to the Department Manager. Considerable judgment and initiative in adapting work procedures to new situations are required. Work requires knowledge of the policies and procedures within the Department and College Systems as well as the acquisition and maintenance of all appropriate proctor certifications and/ or credentials. Ability to travel to other campuses and centers is required.

ESSENTIAL JOB DUTIES AND KEY RESPONSIBILITIES
1. Professionally represent Joliet Junior College and uphold the Colleges core values.
2. Provide exceptional customer service and user support to all visitors including students faculty staff and community members. Assist students and community members with disabilities by providing testing accommodations and general assistance as needed. Answer inquiries and provide information and referrals. Schedule on campus and remote testing appointments.
3. Administer and proctor a variety of academic placement and certification tests for the college including remote proctoring while maintaining test security of all testing materials and software. Handle results in a confidential manner. Maintain testing documentation and materials and complete data entry as per Testing Center procedures. Proctoring duties may take place at any Testing Services location or District 525 high school.
4. Provide technical support to department personnel and students with the use of office equipment.
5. Assist with manual entry and batch uploading of testing scores including but not limited to placement and admissions testing.
6. Troubleshoot testing issues for JJC staff faculty students and community members. Work collaboratively with IT to address minor technical concerns. Keep abreast of technical developments relating to the testing operations.
7. Prepare and organize various reports survey results records and files.
8. Organize materials in center to facilitate their use by students. Assist and instruct students in location and use of test center materials and equipment.
9. Provide Testing Services reception assistance when and where necessary.
10. Participate in staff meetings in-services college events and trainings as may be required.
11. Perform related duties as assigned.

MINIMUM QUALIFICATIONS
1. High school diploma or equivalent.
2. One (1) year of office support and/or customer service experience.
3. Intermediate computer and Internet skills. Working knowledge of current office practices machinery and procedures.
4. Attentiveness to detail strong organizational skills initiative and multitasking ability.
5. Ability to handle sensitive information with professionalism discretion and impartiality.
6. Strong verbal and written communication skills and ability and willingness to work cooperatively with a diverse population.
7. Ability to establish and maintain cooperative and effective working relationships with other members of the college and community displaying cultural competence as well as emotional intelligence.
8. Demonstrated commitment to the colleges core values of respect and inclusion sustainability integrity collaboration humor and well-being innovation and quality.

PREFERRED QUALIFICATIONS
1. Associates degree.
2. Two (2) years of clerical and/or receptionist experience in educational environment preferably working with disabled students in a learning environment.
3. Proficient computer and Internet skills.
4. English and Spanish verbal and written communication proficiency.
5. Demonstrated multicultural competence.

PHYSICAL DEMANDS

1. Normal office physical demands.
2. Ability to travel between campus locations and to community events.
3. Ability to remain calm and organized when testing traffic increases.

WORKING CONDITIONS

1. Duties are performed indoors in the usual office or school environment.

WORK SCHEDULE:

Schedule varies depending on department needs.
This is a year-round part-time position.

Testing Services hours are as follows:
Monday Thursday: 8:00 a.m.-8:00 p.m.
Friday: 8:00 a.m.-4:30 p.m.
Saturday: 8:00 a.m.-12:00 p.m. (Closed on Fridays and Saturdays during the summer)
Hours subject to change during summer spring break and during peak enrollment periods.

Full Time/Part Time:

Part time

Union (If Applicable):

Scheduled Hours:

28

Benefits

Click on the link below for information about JJCs Benefits:

Total Rewards Joliet Junior College