Investigation Specialist, MENA Buyer Abuse Prevention
Investigation Specialist, MENA Buyer Abuse Prevention
Posted on :
01-06-2025
Employer Active
1 Vacancy
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Job Description
Note: This role will be working in rotational night shift.
At Amazon were working to be the most customer-centric company on earth. To get there we need exceptionally talented bright and driven people. MENA DEX sustainability team aims to control buyer abuse and protect genuine customers from bad actors via product and program solutions. We achieve this through a combination of automated and manual investigations of the buyers and sellers on our marketplaces (AE SA and EG).
Summary of Responsibilities:
Investigate suspicious orders placed in MENA marketplaces and take appropriate actions based on processes tools and high-judgment decisions.
The responsibilities in this position will span over multiple processes and functions and locations. He/she will be responsible for achieving and exceeding teams defined metrics through sustainable change or process improvement.
Analyze the key levers of the business to identify trends and proactively act to improve efficiency and reduce time to identify new fraud Modus Operandi. Ensure that Amazon is leading the curve in identifying and preventing new abuse/fraud attacks.
Share ideas with Product teams that positively influence the vision for the future product development by using exposure and learnings of abuse use-cases provide data on abuse trends and fraud issues impacting the marketplace.
Implement best-in-class processes and practices for maintaining and exceeding productivity and quality service level agreements.
- Speak write and read fluently in English
- Experience with Microsoft Office products and applications
- Work a flexible schedule/shift/work area including weekends nights and/or holidays
- Experience in payments or e-commerce
- 1 years of customer service experience
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
At Amazon were working to be the most customer-centric company on earth. To get there we need exceptionally talented bright and driven people. MENA DEX sustainability team aims to control buyer abuse and protect genuine customers from bad actors via product and program solutions. We achieve this through a combination of automated and manual investigations of the buyers and sellers on our marketplaces (AE SA and EG).
Summary of Responsibilities:
Investigate suspicious orders placed in MENA marketplaces and take appropriate actions based on processes tools and high-judgment decisions.
The responsibilities in this position will span over multiple processes and functions and locations. He/she will be responsible for achieving and exceeding teams defined metrics through sustainable change or process improvement.
Analyze the key levers of the business to identify trends and proactively act to improve efficiency and reduce time to identify new fraud Modus Operandi. Ensure that Amazon is leading the curve in identifying and preventing new abuse/fraud attacks.
Share ideas with Product teams that positively influence the vision for the future product development by using exposure and learnings of abuse use-cases provide data on abuse trends and fraud issues impacting the marketplace.
Implement best-in-class processes and practices for maintaining and exceeding productivity and quality service level agreements.
- Speak write and read fluently in English
- Experience with Microsoft Office products and applications
- Work a flexible schedule/shift/work area including weekends nights and/or holidays
- Experience in payments or e-commerce
- 1 years of customer service experience
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
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