Customer Service Advisor
Customer Service Advisor
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Job Alert
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Job Description
Come and join the EvriCustomer Service team!
We are looking for aCustomer Service Advisorto join us on a 6-month Fixed-Term Contract.
We have an exciting opportunity to join us as a Customer Service Advisor. Were obsessed about providing our customers with the ultimate delivery experience. In this dynamic role youll contribute to this experience by supporting our internal and external customers. Youll support Clients & Customers who have had their service impacted and create resolutions to protect and develop our brand. Youll be proactive in investigating and resolving complaints & enquiries via phone and email also working alongside our Depot & Delivery teams when required. We run our business with customers at the heart of what we do and this is reflected in our forward-thinking Customer Service Team.
This is a great time to be joining us! We are growing year on year with ambitious plans for future growth and we would love to give you the opportunity to grow with us!
Interested Take a look at the below to understand what youll be doing in your role as aCustomer Service Advisor at Evri!
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Youll provide customers with exceptional telephone-based customer service to help resolve their queries in a friendly and professional way.
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Youll thrive in a busy contact centre environment as well as independently when required.
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Have the technical ability to use multiple systems to process a wide range of transactions at pace whilst maintaining a high degree of accuracy.
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Meeting Customer Satisfaction and first-time resolution objectives to ensure the customer is at the heart of what we do.
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Identify the root cause of the enquiry/complaint and find the appropriate solutions for the customer and ways to prevent recurrence.
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Ensure that CRM is updated to record every stage of the investigation and the customer is kept informed within agreed SLAs.
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Being the voice of the customer working in collaboration with (but not limited to) Couriers Delivery Teams Contractors and our Parcelshop network to investigate all enquiries/complaints.
Still interested Great news!
We are looking for:
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Proficient use of MS Office Word Excel Outlook
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Good Maths and English skills written and verbal.
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Ability to work under own initiative with quick decision making and problem-solving skills.
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Effective communicator at all levels.
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Demonstrate confidentiality and professionalism when having access to critical or sensitive information establishing trusting relationships.
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Be a problem solver with excellent attention to detail.
At Evri we know we only grow if our people do too. Thats why were committed to building a truly inclusive and diverse workplace where everyone can bring and be their whole authentic selves. Were on a journey to better represent the customers we serve around the UK. Were committed to removing barriers and ensure that each person at Evri is valued for who they are and what they bring to our business.
We are Evri. Where everyone is welcome
Were excited for the future. Lets deliver it together.
About Us
Every parcel every person every place every delivery made for you.
Evri is leading the way in creating responsible delivery experiences for everyone everywhere. And were doing that by offering the most convenient way to send receive and return parcels without costing the earth.
Whether its a customer sending a present to a friend a marketplace trader shipping in bulk or a major retailer such as John Lewis asos or Next weve got it covered. With our team of 30000 couriers thousands of local ParcelShops and a growing network of hubs and depots across the country we safely get parcels from A to everywhere.
And its not just customers and retailers who trust us. Weve won loads of industry awards over the past few years including gongs for IT innovation and our green fleet.
But we wouldnt be the biggest dedicated parcel delivery company in the UK without amazing people. Were a friendly ambitious and diverse bunch united by a passion for delivering the best customer experience. We have great opportunities throughout the business so take a look to see where you might fit in. We cant wait to hear from you.
Our Benefits
50% discount on sending parcels through Evri
Cycle to Work scheme
Company funded Life Assurance
Employee Assistance Programme with free counselling
Retailer discounts
Great career progression
Up to 26 days holiday
Voluntary flexible benefits at discounted corporate rates
Documents
Required Experience:
Unclear Seniority
Employment Type
Temp
