Service Desk Intern
Service Desk Intern
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Job Description
Verisure is seeking a talented and motivated Service Desk Intern to join our Service Desk team. This internship is an excellent opportunity for students who are interested in building a foundation in IT support even if they have limited professional experience.
You will be part of the team responsible for our Internal Service Desk. The team consists of 18 members in 8 different countries and you will have a close collaboration across the teams. Your work will be done on site in Malm and will report to the Service Desk Manager based in Linkping Sweden.
The successful candidate will gain hands-on experience supporting users troubleshooting everyday technical issues and learning how technology is managed and maintained in a professional environment.
Key Responsibilities:
Provide first-level technical support to staff including resolving basic hardware software and connectivity issues
Manage service requests using the companys ticketing system
Assist in setting up and configuring laptops desktops and peripherals
Support software installations updates and routine maintenance tasks
Qualifications:
Currently enrolled in a program in Information Technology Computer Science or a related field
Basic understanding of computer systems including Windows and/or macOS
Strong communication and interpersonal skills
Eagerness to learn with the ability to follow instructions and ask questions when needed
Dependable organized and able to manage time effectively
What We Offer:
Practical experience in a real-world IT environment
Training and mentorship from experienced professionals
Exposure to various technologies and support tools
A collaborative and supportive workplace
Potential for future career opportunities within the organization
Strong fit with our Company DNA
Passionate in Everything We Do: Our people have a sense of energy that is unmistakable one that drives us to delight our customers and focus on creating impact quickly. Committed to Making a Difference: When we say we will do something; we deliver with excellence. We are accountable focused and operate with discipline. Always Innovating: We believe that Innovation can be big or small; its a continuous state of mind that inspires us to think differently and always make things better. We are risk takers and we learn continuously. Our people know that by leveraging one anothers strengths investing in and Winning as a Team: developing our teams capability and by collaborating well we will win. With Trust & Responsibility: Operating with integrity is core to our success. We are humble honest and value deep mastery and expertise. We do the right thing always.
Required Experience:
Intern
Employment Type
Full-Time
