Manager, Backup & Replication Services – Veeam and Zerto

Is this youAre you an experienced BC/DR Manager with a passion for leading a successful engineering team while implementing and managing backup and disaster recovery solutions for clients If yes then this position is right for you!

Who are we So glad you asked! Opti9 is a top hybrid cloud solutions provider. Were committed to delivering industry-leading solutions to our customers based on their unique business needs. For those looking to the public cloud were an AWS Advanced Consulting Partner and Certified Solution Provider focused on migration optimization transformation and cloud-first application consulting. We also specialize in managed cloud backup and disaster recovery.

We have a fun casual culture that embraces fresh ideas and innovation. Were customer-driven and we are looking for authentic and accountable team players to collaborate with us to reach our goals.

What would you do As a BC/DR Manager you will be responsible for day-to-day management of the team including regular one-on-one and team meetings. You will own the overall project and task management to keep the team on track of infrastructure projects including maintenance upgrades and new solution builds. The ideal candidate will bring a deep understanding of backup and disaster recovery technologies cloud infrastructure and hyper-scalers while applying industry best practices to ensure operational resilience and service excellence.

What are the details

Primary Responsibilities:

Team Leadership:

• Monitoring of ticket queue actioning and/or delegating tickets to the appropriate team members

• Coordinate technical training guidance and mentorship to BCDR Engineers

• Manage and prioritize tasks and projects assigned by the VP of Customer Engineering to ensure that BCDR resources are properly allocated and deadlines are met

• Manage and maintain operational documentation related to standard operating procedures and practices

• Analyze and improve organizational processes and workflow

• Lead the development implementation and tracking of departmental goals and strategies

• Define track and report delivery commitments management of incidents owned by the team and be the Point of Contact (POC) on High/Urgent tickets bridges and initial escalation point to coordinate the right platform/technical resources needed

• Define KPIs and operational annual goals

• Ensure appropriate personnel business policies objectives and procedures are in place within the organization to drive excellence impact product reliability and facilitate revenue

Backup and Replication Infrastructure:

• Oversee performance availability and capacity of Veeam and Zerto environments addressing any potential bottlenecks or issues

• Serve as an escalation point for health checks support issues and leverage vendor support when necessary

• Ensure system stability by planning timely software upgrades on both Veeam and Zerto platforms

Best Practices Implementation:

• Apply industry best practices for patching and maintaining Veeam and Zerto platforms ensuring minimal downtime

• Create and maintain internal management processes ensuring all critical security patches are applied promptly without disrupting services

• Create new and maintain established internal best practices for data backup replication and recovery ensuring data integrity and availability in the event of a disaster

Disaster Recovery Planning:

• Design implement and maintain disaster recovery solutions to ensure business continuity for both Opti9 Technologies and its customers

• Collaborate with customers to implement tailored disaster recovery solutions that meet their RTOs and RPOs

• Provide guidance on disaster recovery strategies using Zerto and Veeam for replication and failover

Customer Support & Escalations:

• Serve as an escalation point for Opti9 Level 1 and 2 support to resolve complex troubleshooting issues working with vendor support as needed to ensure a high level of service

Documentation & Reporting:

• Create maintain and update documentation of internal system configurations procedures and issues for internal reference

• Creation of client specific documentation and configurations as required

• Generate reports following Opti9s SOPs on backup performance incidents and compliance with recovery objectives

What do you know

Education & Certifications:

• Bachelors degree or diploma in Computer Science Information Technology or equivalent work experience

• Veeam (e.g. Veeam Certified Engineer VMCE) and Zerto (e.g. Zerto Certified Professional) preferred but not required

Technical Knowledge & Experience:

• 2 years of management experience ideally in a backup and disaster recovery role

• Hands-on experience with Veeam Cloud Connect Veeam Backup for Microsoft 365 and Zerto including backup replication and failover management preferred

• Hands-on experience with VMware ESXi vCenter and vCloud Director

• Experience working in cloud-based environments (Azure AWS etc.) preferred

• Proficiency in virtualization technologies such as VMware vSphere and Microsoft Hyper-V

• Understanding of networking fundamentals and experience with disaster recovery networking considerations

• Familiarity with Windows and Linux server administration

General Knowledge & Experience:

• Detail-oriented with a strong focus on maintaining uptime and meeting service level agreements

• Verbal and written communication skills

• Firm grasp on IT infrastructure and operations best practices

• Strong critical thinking and decision-making skills

• Process and procedure development

• Scheduling and coordination experience

• Time management and ability to multi-task

• Experience working in a team environment and ability to adapt to a fast-changing environment

• Applicants must be willing to work on location in our Ottawa office at least 2x per week

What do you get from us

• Generous PTO and paid holidays

• Medical Vision & Dental Insurance

• Retirement plan with company match

• Healthy Rewards Program

• EAP benefits

• Casual atmosphere

• Opportunities for professional development

• Recognition programs

• Group volunteer opportunities

• Access to certification training and reimbursement programs

• A great place to spend most of your time!

Opti9 provides equal employment opportunities to all employees and applicants for employment without regard to race color ancestry national origin gender sexual orientation marital status religion age disability gender identity results of genetic testing service in the military or any other legally protected characteristic.