Service Admin Supervisor

If you share a passion for safety and are looking to Build your Career with a company that invests in their employees we are interested in talking to you! We are proud to have been named a Canadas Best Managed Companies winner annually since 2012 and are committed to building and driving a culture that makes Levitt-Safety a great place to work!

Role Summary

As Service Admin Supervisor youll play a key role in leading our service administration team driving consistency efficiency and operational excellence across our branch. If youre a highly organized leader with a sharp eye for process and a passion for developing people this is your opportunity to make a lasting impact.

This role will report to the Western Service Admin Manager and will help power exceptional service delivery.

Main Responsibilities

• Lead and support the day-to-day operations of the Service Departments administrative function
• Supervise train and mentor administrative staff providing direction on daily work new initiatives and performance development
• Oversee customer and vendor relationshipshandling contract setup billing KPI tracking reporting and more
• Participate in customer KPI meetings and help strengthen long-term partnerships
• Manage documentation and compliance processes supporting ISO and COR audit readiness
• Collaborate on the rollout and maintenance of service software platforms across Western Canada
• Ensure scheduling and inbox management align with service standards and ISO protocols
• Support onboarding of new administrative staff and provide operational briefings for new technicians
• Assist with inventory processes purchase orders and improving inventory turnover
• Act as the point of contact for IT-related needs and system support
• Handle travel and accommodation logistics (as required) including emergency arrangements
• Provide administrative backup support for service coordination when needed
• Take ownership of special projects such as quoting billing for large jobs or customer onboarding

What youll bring to the team

• Proven experience in a supervisory or team leadership role within service administration or operations
• Strong organizational and multitasking skillsable to manage competing priorities under pressure
• Excellent attention to detail in data entry documentation and reporting
• Working knowledge of compliance standards (ISO COR) and service scheduling
• Effective conflict resolution and team coaching abilities
• Proficiency in Microsoft Office and enterprise systems (e.g. Dayforce)
• Familiarity with service software platforms; ISM experience is a plus
• Strong analytical and problem-solving skills
• Ability to troubleshoot basic IT issues and act as liaison with internal support
• Professional and clear communication skills with a customer-focused mindset
• Willingness to travel occasionally and work flexible hours as needed
• Comfortable working in a fast-paced high-volume environment

What we offer:

• Competitive base salary with bonus paid vacation flex days and other time away from work benefits
• Medical dental vision EAP and other group health insurance benefits for you and your family
• Company-matched RRSP contribution plan
• Annual profit-sharing opportunity
• Opportunity to build your career with paid training with an established organization and a team that is truly passionate about health and safety
• A company culture based on our Face of Levitt-Safety Fundamentals and family values where we truly believe that our people are our most important asset

Levitt-Safety is committed to the principle of employment equity in the workplace and ensures that our practices of hiring are based on qualifications and invite all applicants including persons with disabilities visible minorities and Indigenous Peoples to apply for our career opportunities. We understand that experience comes in many forms and encourage applications from diverse backgrounds. If you require any accommodation in the application process please contact us atemailprotectedin the application. We will review applications as they are received and look forward to hearing from you.