About the Role:

Grade Level (for internal use):

The Team:

The S&P Global ServiceNow team thrives on a culture of collaboration and innovation where diverse talents come together to drive efficiency and enhance user experiences. What sets this team apart is its commitment to continuous improvement and adaptability valuing open communication and proactive problem-solving. The team prioritizes a supportive environment that encourages knowledge sharing and professional growth ensuring that every member contributes to the collective success of the organization.

Responsibilities and Impact:

The S&P Global ServiceNow team plays a crucial role in enhancing the organizations operational capabilities and user experience. Their responsibilities and impact can be summarized as follows:

• Platform Management: Oversee and optimize the ServiceNow platform to align with organizational needs.
• Feature Implementation: Introduce new functionalities and automate workflows to enhance operational efficiency.
• User Support: Provide assistance and training to users across various departments to maximize platform utilization.
• Process Improvement: Streamline processes to facilitate better communication and collaboration within the organization.
• Strategic Contribution: Support S&P Globals strategic goals by driving productivity and improving service delivery.
• Customer Satisfaction: Enhance user experience leading to improved satisfaction and engagement with services provided.

This collective effort not only boosts internal performance but also contributes to the overall success of S&P Global.

Compensation/Benefits Information: (This section is only applicable to US candidates)

S&P Global states that the anticipated base salary range for this position is $25 to $30. Final base salary for this role will be based on the individuals geographic location as well as experience level skill set training licenses and certifications.

This role is not eligible for additional compensation such as an annual incentive bonus or sales commission plan

What Were Looking For:

Basic Required Qualifications:

• Fully matriculated students with anticipated undergraduate graduation date in Fall 2025 or Spring 2026; currently pursuing a degree in Computer Science Information Technology or a related field.
• Familiarity with ServiceNow or similar IT service management tools is a plus.
• Basic understanding of programming languages such as JavaScript HTML or Python.
• Strong problem-solving abilities and attention to detail in analyzing processes and workflows.
• Excellent verbal and written communication skills for effective collaboration with team members and stakeholders.
• Ability to work collaboratively in a team-oriented environment contributing to group efforts and supporting peers.
• Willingness to learn and adapt to new technologies and processes in a fast-paced environment.
• Demonstrates initiative and a proactive approach to identifying issues and proposing solutions.

Additional Preferred Qualifications:

• Experience with ITIL: Familiarity with ITIL (Information Technology Infrastructure Library) principles and practices is advantageous.
• Project Management Exposure: Experience or coursework in project management methodologies such as Agile or Scrum.
• Data Analysis Skills: Basic knowledge of data analysis tools or techniques including Excel or SQL.
• Customer Service Orientation: Previous experience in a customer service role demonstrating an understanding of user needs and service delivery.

Right to Work Requirements:

This role is limited to persons with indefinite right to work in the United States.

Whats In It For You

Our Purpose:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information imagination people technologythe right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence pinpointing risks and opening possibilities. We Accelerate Progress.

Our People:

Were more than 35000 strong worldwideso were able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. Were committed to a more equitable future and to helping our customers find new sustainable ways of doing business. Were constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity Discovery Partnership

At S&P Global we focus on Powering Global Markets. Throughout our history the worlds leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do bring a spirit of discovery to our work and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you so you cantake care of business. We care about our people. Thats why we provide everything youand your careerneed to thrive at S&P Global.

Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay retirement planning a continuing education program with a company-matched student loan contribution and financial wellness programs.

• Family Friendly Perks: Its not just about you. S&P Global has perks for your partners and little ones too with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awardssmall perks can make a big difference.

For more information on benefits by country visit: Hiring and Opportunity at S&P Global:

At S&P Global we are committed to fostering a connected andengaged workplace where all individuals have access to opportunities based on their skills experience and contributions. Our hiring practices emphasize fairness transparency and merit ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration we drive innovation and power global markets.