Outreach Manager, SUD (PA, Pittsburgh)

About the Role

Charlie Health is one of the fastest-growing startups in the healthcare industry working tirelessly to connect people everywhere to life-saving mental health treatment. Our Outreach team members are the lifeblood of our business; they know our product partners and patients better than anyone. In this role youll be joining a team of passionate professionals dedicated to our mission of providing critical mental health resources to the military community.

As an Outreach Manager focused on Substance Use Disorder (SUD) programs you will spearhead efforts to grow our SUD services by building and nurturing relationships with referral sources such as detox centers rehabilitation facilities and other SUD-focused organizations. You will educate these partners about Charlie Healths comprehensive mental health and SUD treatment programs ensuring they understand how our services can support individuals on the path to recovery.

In your role youll have unparalleled responsibility while collaborating with sharp spirited and ambitious coworkers. Youll also receive competitive benefits ensuring you have the resources to thrive both personally and professionally.

At Charlie Health we believe in leading with our why and connecting with our purpose every day. Join us to find not only a career but a calling.

Responsibilities

• Develop and implement a go-to-market strategy specifically focused on growing Charlie Healths Substance Use Disorder (SUD) program
• Build and maintain relationships with key stakeholders including detox centers inpatient and outpatient rehabilitation facilities and other SUD-focused organizations
• Conduct in-field outreach 4-5 days per week meeting with referral partners to educate them about Charlie Healths SUD programs and services
• Identify barriers to treatment and collaborate with referral sources to improve access to care for individuals in need
• Partner with internal teams to create tailored engagement strategies that resonate with SUD care providers and support long-term collaboration
• Represent Charlie Health at industry events conferences and educational sessions to promote awareness of our programs
• Gather and synthesize feedback from partners and stakeholders to refine marketing operational and product strategies
• Work cross-functionally with marketing clinical operations and analytics teams to achieve growth goals within the SUD channel

Requirements

• Must reside in Pittsburgh PA
• 3-4 years of proven sales or business development experience; experience in healthcare or behavioral health outreach preferred
• Familiarity with the SUD treatment ecosystem including detox centers rehabilitation facilities and related organizations is preferred
• Demonstrated ability to build relationships educate stakeholders and foster collaboration
• Exceptional interpersonal communication and organizational skills
• Strong project management skills with a knack for managing details in a dynamic environment
• Experience with Microsoft Office Teams and Salesforce is a plus
• Willingness to travel extensively around Pittsburgh

Benefits

Charlie Health is pleased to offer comprehensive benefits to all full-time exempt employees. Read more about our benefits here.

Additional Information

The total target base compensation for this role will be between $65000 and $75000 per year at the commencement of employment. In addition to base compensation this role offers a target performance-based bonus. Please note pay will be determined on an individualized basis and will be impacted by location experience expertise internal pay equity and other relevant business considerations. #LI-HYBRID