Graduate Client Services Retail Analyst
Graduate Client Services Retail Analyst
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Job Description
As a leading financial services and healthcare technology company based on revenue SS&C is headquartered in Windsor Connecticut and has 27000 employees in 35 countries. Some 20000 financial services and healthcare organizations from the worlds largest companies to small and mid-market firms rely on SS&C for expertise scale and technology.
Job Description
About SS&C:
SS&C is a global technology and services provider for the financial industry. Our clients rely on us to help them grow stay compliant and operate efficientlyand we rely on talented people like you to help make that happen.
At SS&C our Global Investor and Distribution Solutions (GIDS) and Retirement Solutions
(RS) divisions are engineered to help financial institutions navigate the challenges
of todays global markets. With cutting-edge technology and world-class services
our clients trust us to help them stay ahead of the competition enhance operational
efficiency and accelerate growthno matter where they operate.
Join our Graduate Programme Starting September 2025
We are looking for a Graduate Client Services Retail Analyst to join our Client Services team based in SS&C House Basildon. This is an exciting opportunity for a graduate with strong communication skills and a passion for continuous improvement to gain broad exposure across multiple key service areas.
Over the course of your graduate programme you will rotate through three core areas: Voice (4 months) Written (6 months) and Breaches (6 months) giving you a well-rounded view of client service operations.
Youll be involved in supporting and delivering customer improvement initiatives developing a deep understanding of the end-to-end customer journey across all contact channels. As you grow in confidence youll take ownership of smaller initiatives and work closely with colleagues and stakeholders to improve processes and client outcomes.
This role is ideal for someone with:
A 2:2 degree or above in a business-related or similar subject graduating this year or 2024
Strong interpersonal and communication skills
A customer-first mindset and experience in service environments (either academic or professional)
A natural curiosity for how things works and how they can be improved
An interest in process improvement or continuous improvement methodologies
Strong organisational skills and the ability to manage competing priorities
In the first 612 months you will:
Rotate across Voice Written and Breaches teams
Gain a full understanding of the client service journey and different customer contact channels
Contribute to customer improvement initiatives
Shadow experienced team members and begin to lead small improvement tasks
Build working relationships with key business units and gain insight into service operations
Youll also benefit from:
Structured learning and development plans
A supportive network of managers and mentors
Exposure to real business projects and improvement initiatives
A clear path of progression and ongoing support throughout the 18 24-month programme
Next steps:
Submit your CV by Saturday 14th June 2025. If successful youll be invited to attend an assessment day and a professional interview in July 2025.
Unless explicitly requested or approached by SS&C Technologies Inc. or any of its affiliated companies the company will not accept unsolicited resumes from headhunters recruitment agencies or fee-based recruitment services.
SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race color religious creed gender age marital status sexual orientation national origin disability veteran status or any other classification protected by applicable discrimination laws.
Required Experience:
IC
Employment Type
Full-Time
