Senior Service Manager (212894)
Senior Service Manager (212894)
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Job Description
Location: UK - Bristol UK - Reading Job-ID: 212894 Contract type: Standard Business Unit: IT Consulting
Life on the team
Youll be a primary member of the Leadership Team for your customer(s) together with the Sales team including Group Managed Services (GMS) Group Professional Services (PS) and Group Technology Sourcing (GTS) as required.
Youll be Computacenters leading services presence for all services delivered and associated growth opportunities managing customer engagement at a senior level in line with your Account Plan.
As the Service Lead you will interface with GMS PS GTS Sales etc to ensure that all Contractual and Professional Services both in life and new opportunities are delivered consistently and to the required level of quality as per the contracted delivery and commercial outcomes.
Youll work with GMS Delivery Leadership to ensure that their teams aligned to the account are appropriately aware of all deliverables and are kept engaged with account progress.
What youll do
- Leadership & Management: Lead and manage the Services teams ensuring alignment with customer outcomes. Work closely with Delivery Leadership to ensure consistent and high-quality service delivery.
- Stakeholder Relationships: Cultivate and manage key stakeholder relationships with customers focusing on services delivered and identifying growth opportunities.
- Growth & Strategy: Drive growth in Contractual and Professional Services by understanding customer objectives and challenges converting them into opportunities for Computacenter.
- Collaboration: Actively drive a One Team approach and Account Plan generation and delivery. Collaborate with Sales and Delivery teams to manage relationships opportunities and in-life management of change.
- Customer Experience: Manage the services improvement plan focusing on the in life transformation of service contract commercial and technical outcomes. Drive initiatives to enhance customer experience.
- Contract & Commercial Management: Ensure contractual obligations are met manage commercial performance and oversee the financial aspects of the P&L. Track and manage commercial risks and obligations.
- Professional Services: Involve in pre-sales to ensure project success oversee project delivery and adhere to governance processes.
- Innovation & Development: Stay updated with industry developments new technologies and Computacenter solutions. Promote diversity and inclusion within the team.
What youll need
- Proven experience in a similar leadership role within the IT services industry.
- Strong understanding of customer strategy industry trends and business objectives.
- Excellent communication and relationship-building skills.
- Ability to drive strategic growth and manage complex service portfolios.
- Collaborative mindset with a focus on team success and customer satisfaction.
- Active interest in personal and team development.
- UK Vetting Security Clearance
Additional information
Country: UK
Location: Flexible but must have easy access to the South West of the UK.
Hours: 37.5
About us
With over 20000 employees across the globe we work at the heart of digitisation advising organisations on IT strategy implementing the most appropriate technology and helping our customers to source transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the worlds greatest organisations driving digital transformation enabling people and their business.
Required Experience:
Manager
Employment Type
Full Time
